States › New York › Prepaid card
Who in New York is complaining aboutPrepaid card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
New York consumers filed 447 complaints under “Prepaid card” in the 12 months to 1 Oct 2026, about level with the 439 of the 12 months before. That is 2.20 per 100,000 residents, above the national 1.80.
The category makes up 0.1% of the state's complaints, against 0.1% nationally. 22.9% of closed complaints ended with monetary or non-monetary relief (18.9% nationally) and 89.5% of responses were timely.
Companies with the most Prepaid card complaints from New York, with their size
Ordered by complaints from New York consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NY, 12 months | Share | Company size |
|---|---|---|---|
| AMERICAN EXPRESS COMPANY | 85 | 19% | $214bn assets |
| Comerica | 69 | 15.4% | no public measure |
| Conduent Incorporated | 56 | 12.5% | no public measure |
| Incomm Holdings Inc. | 46 | 10.3% | no public measure |
| Block, Inc. | 31 | 6.9% | no public measure |
| Netspend Corporation | 25 | 5.6% | no public measure |
| Blackhawk Network Holdings Inc. | 17 | 3.8% | no public measure |
| KEYCORP | 16 | 3.6% | $189bn assets |
| Paypal Holdings, Inc | 12 | 2.7% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 10 | 2.2% | $299bn assets |
| U.S. BANCORP | 9 | 2% | $706bn assets |
| Chime Financial Inc | 8 | 1.8% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 6 | 1.3% | $2.65tn assets |
| FISERV FINXACT CORE | 6 | 1.3% | no public measure |
| All other companies, including those not listed by name | 51 | 11.4% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 14 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble using the card | 184 | 41.2% |
| Problem with a purchase or transfer | 135 | 30.2% |
| Problem getting a card or closing an account | 79 | 17.7% |
| Unexpected or other fees | 45 | 10.1% |
| Advertising | 3 | 0.7% |
| Problem with overdraft | 1 | 0.2% |
How companies responded
- Closed with explanation330 · 73.8%
- Closed with monetary relief66 · 14.8%
- Closed with non-monetary relief34 · 7.6%
- In progress10 · 2.2%
- All other categories7 · 1.6%
| Measure | New York, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 2.20 | 1.80 |
| Closed with monetary or non-monetary relief | 22.9% | 18.9% |
| Responses marked timely | 89.5% | 94.3% |
Trend
Other products in New York
Credit reporting or other personal consumer reports · 316,789Debt collection · 11,649Credit card · 7,452Checking or savings account · 6,733Money transfer, virtual currency, or money service · 2,522Mortgage · 1,374Student loan · 1,179Vehicle loan or lease · 1,135
Questions and answers
How many Prepaid card complaints come from New York?
447 in the 12 months to 1 Oct 2026, 439 in the 12 months before and 1,674 since 2011.
Is that high for the population?
2.20 per 100,000 residents in New York against 1.80 nationally.
Which issues come up most?
“Trouble using the card” (41.2%), “Problem with a purchase or transfer” (30.2%), “Problem getting a card or closing an account” (17.7%), “Unexpected or other fees” (10.1%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.