States › New York › Vehicle loan or lease
Who in New York is complaining aboutVehicle loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
New York consumers filed 1,136 complaints under “Vehicle loan or lease” in the 12 months to 30 Sep 2026, up 29% on the 880 of the 12 months before. That is 5.70 per 100,000 residents, below the national 7.10.
The category makes up 0.3% of the state's complaints, against 0.4% nationally. 10.3% of closed complaints ended with monetary or non-monetary relief (8.8% nationally) and 98.2% of responses were timely.
Companies with the most Vehicle loan or lease complaints from New York, with their size
Ordered by complaints from New York consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NY, 12 months | Share | Company size |
|---|---|---|---|
| SANTANDER HOLDINGS USA, INC. | 143 | 12.6% | $104bn assets |
| ALLY FINANCIAL INC. | 102 | 9% | $188bn assets |
| CREDIT ACCEPTANCE CORPORATION | 89 | 7.8% | no public measure |
| AMERICAN HONDA FINANCE CORP | 70 | 6.2% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 62 | 5.5% | $662bn assets |
| Westlake Services, LLC | 57 | 5% | no public measure |
| TOYOTA MOTOR CREDIT CORPORATION | 57 | 5% | no public measure |
| NISSAN MOTOR ACCEPTANCE COMPANY LLC | 47 | 4.1% | no public measure |
| HYUNDAI CAPITAL AMERICA | 36 | 3.2% | no public measure |
| JPMORGAN CHASE & CO. | 30 | 2.6% | $4.09tn assets |
| WELLS FARGO & COMPANY | 27 | 2.4% | $1.92tn assets |
| General Motors Financial Company, Inc. | 23 | 2% | no public measure |
| Bridgecrest Acceptance Corporation | 20 | 1.8% | no public measure |
| Mercedes Benz Financial Services | 19 | 1.7% | no public measure |
| Lendbuzz Inc. | 18 | 1.6% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 16 | 1.4% | $2.65tn assets |
| NAVY FEDERAL CREDIT UNION | 16 | 1.4% | $204bn assets |
| BMW Financial Services NA, LLC | 15 | 1.3% | no public measure |
| TD BANK US HOLDING COMPANY | 15 | 1.3% | $375bn assets |
| FORD MOTOR CREDIT CO. | 13 | 1.1% | no public measure |
| All other companies, including those not listed by name | 261 | 23% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 300 | 26.4% |
| Repossession | 253 | 22.3% |
| Problems at the end of the loan or lease | 203 | 17.9% |
| Getting a loan or lease | 133 | 11.7% |
| Incorrect information on your report | 118 | 10.4% |
| Problem with a company's investigation into an existing problem | 57 | 5% |
| Struggling to pay your loan | 54 | 4.8% |
| Improper use of your report | 12 | 1.1% |
| Credit monitoring or identity theft protection services | 5 | 0.4% |
| Problem with fraud alerts or security freezes | 1 | 0.1% |
How companies responded
- Closed with explanation986 · 86.8%
- Closed with non-monetary relief82 · 7.2%
- Closed with monetary relief32 · 2.8%
- In progress30 · 2.6%
- All other categories6 · 0.5%
| Measure | New York, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 5.70 | 7.10 |
| Closed with monetary or non-monetary relief | 10.3% | 8.8% |
| Responses marked timely | 98.2% | 98.1% |
Trend
Other products in New York
Credit reporting or other personal consumer reports · 316,557Debt collection · 11,646Credit card · 7,449Checking or savings account · 6,723Money transfer, virtual currency, or money service · 2,529Mortgage · 1,376Student loan · 1,182Payday loan, title loan, personal loan, or advance loan · 732
Questions and answers
How many Vehicle loan or lease complaints come from New York?
1,136 in the 12 months to 30 Sep 2026, 880 in the 12 months before and 5,437 since 2011.
Is that high for the population?
5.70 per 100,000 residents in New York against 7.10 nationally.
Which issues come up most?
“Managing the loan or lease” (26.4%), “Repossession” (22.3%), “Problems at the end of the loan or lease” (17.9%), “Getting a loan or lease” (11.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.