States › Massachusetts › Credit reporting or other personal consumer reports
Who in Massachusetts is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Massachusetts consumers filed 75,008 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 1 Oct 2026, up 43% on the 52,461 of the 12 months before. That is 1,049 per 100,000 residents, below the national 1,846.
The category makes up 89.9% of the state's complaints, against 90.8% nationally. 33% of closed complaints ended with monetary or non-monetary relief (32.8% nationally) and 99.9% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from Massachusetts, with their size
Ordered by complaints from Massachusetts consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MA, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 26,132 | 34.8% | no public measure |
| Experian Information Solutions Inc. | 22,995 | 30.7% | no public measure |
| EQUIFAX, INC. | 22,974 | 30.6% | no public measure |
| LEXISNEXIS | 369 | 0.5% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 231 | 0.3% | $662bn assets |
| CBC Companies, Inc. | 203 | 0.3% | no public measure |
| Fidelity National Information Services, Inc. (FNIS) | 135 | 0.2% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 128 | 0.2% | $2.65tn assets |
| CITIBANK, N.A. | 87 | 0.1% | $1.98tn assets |
| Bread Financial Holdings, Inc. | 75 | 0.1% | $21bn assets |
| JPMORGAN CHASE & CO. | 72 | 0.1% | $4.09tn assets |
| BARCLAYS BANK DELAWARE | 65 | 0.1% | $43bn assets |
| SANTANDER HOLDINGS USA, INC. | 61 | 0.1% | $104bn assets |
| WELLS FARGO & COMPANY | 61 | 0.1% | $1.92tn assets |
| FIRST TECHNOLOGY FEDERAL CREDIT UNION | 55 | 0.1% | $28bn assets |
| ID Analytics, Inc. | 53 | 0.1% | no public measure |
| SYNCHRONY FINANCIAL | 53 | 0.1% | $115bn assets |
| Resurgent Capital Services L.P. | 48 | 0.1% | no public measure |
| AMERICAN EXPRESS COMPANY | 43 | 0.1% | $214bn assets |
| Early Warning Services, LLC | 39 | 0.1% | no public measure |
| All other companies, including those not listed by name | 1,129 | 1.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation45,251 · 60.3%
- Closed with non-monetary relief22,236 · 29.6%
- In progress7,463 · 9.9%
- Untimely response32 · <0.1%
- All other categories26 · <0.1%
| Measure | Massachusetts, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 1,049 | 1,846 |
| Closed with monetary or non-monetary relief | 33% | 32.8% |
| Responses marked timely | 99.9% | 99.9% |
Trend
Other products in Massachusetts
Debt collection · 2,897Credit card · 1,893Checking or savings account · 1,392Money transfer, virtual currency, or money service · 657Mortgage · 491Student loan · 382Vehicle loan or lease · 350Payday loan, title loan, personal loan, or advance loan · 202
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from Massachusetts?
75,008 in the 12 months to 1 Oct 2026, 52,461 in the 12 months before and 152,130 since 2011.
Is that high for the population?
1,049 per 100,000 residents in Massachusetts against 1,846 nationally.
Which issues come up most?
“Incorrect information on your report” (61.3%), “Improper use of your report” (22%), “Problem with a company's investigation into an existing problem” (15.7%), “Unable to get your credit report or credit score” (0.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.