States › Massachusetts › Prepaid card
Who in Massachusetts is complaining aboutPrepaid card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Massachusetts consumers filed 113 complaints under “Prepaid card” in the 12 months to 1 Oct 2026, down 19% on the 140 of the 12 months before. That is 1.60 per 100,000 residents, close to the national 1.80.
The category makes up 0.1% of the state's complaints, against 0.1% nationally. 20% of closed complaints ended with monetary or non-monetary relief (18.9% nationally) and 94.7% of responses were timely.
Companies with the most Prepaid card complaints from Massachusetts, with their size
Ordered by complaints from Massachusetts consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MA, 12 months | Share | Company size |
|---|---|---|---|
| AMERICAN EXPRESS COMPANY | 28 | 24.8% | $214bn assets |
| Incomm Holdings Inc. | 16 | 14.2% | no public measure |
| Comerica | 14 | 12.4% | no public measure |
| Block, Inc. | 13 | 11.5% | no public measure |
| Blackhawk Network Holdings Inc. | 8 | 7.1% | no public measure |
| U.S. BANCORP | 5 | 4.4% | $706bn assets |
| All other companies, including those not listed by name | 29 | 25.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 6 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble using the card | 57 | 50.4% |
| Problem with a purchase or transfer | 32 | 28.3% |
| Problem getting a card or closing an account | 15 | 13.3% |
| Unexpected or other fees | 9 | 8% |
How companies responded
- Closed with explanation87 · 77%
- Closed with monetary relief16 · 14.2%
- Closed with non-monetary relief6 · 5.3%
- In progress3 · 2.7%
- All other categories1 · 0.9%
| Measure | Massachusetts, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 1.60 | 1.80 |
| Closed with monetary or non-monetary relief | 20% | 18.9% |
| Responses marked timely | 94.7% | 94.3% |
Trend
Other products in Massachusetts
Credit reporting or other personal consumer reports · 75,008Debt collection · 2,897Credit card · 1,893Checking or savings account · 1,392Money transfer, virtual currency, or money service · 657Mortgage · 491Student loan · 382Vehicle loan or lease · 350
Questions and answers
How many Prepaid card complaints come from Massachusetts?
113 in the 12 months to 1 Oct 2026, 140 in the 12 months before and 514 since 2011.
Is that high for the population?
1.60 per 100,000 residents in Massachusetts against 1.80 nationally.
Which issues come up most?
“Trouble using the card” (50.4%), “Problem with a purchase or transfer” (28.3%), “Problem getting a card or closing an account” (13.3%), “Unexpected or other fees” (8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.