States › Massachusetts › Money transfer, virtual currency, or money service
Who in Massachusetts is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Massachusetts consumers filed 657 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 30 Sep 2026, down 27% on the 897 of the 12 months before. That is 9.20 per 100,000 residents, below the national 11.1.
The category makes up 0.8% of the state's complaints, against 0.5% nationally. 18.8% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 97.4% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Massachusetts, with their size
Ordered by complaints from Massachusetts consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MA, 12 months | Share | Company size |
|---|---|---|---|
| Paypal Holdings, Inc | 192 | 29.2% | no public measure |
| Block, Inc. | 132 | 20.1% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 60 | 9.1% | $2.65tn assets |
| Chime Financial Inc | 24 | 3.7% | no public measure |
| Coinbase, Inc. | 19 | 2.9% | no public measure |
| JPMORGAN CHASE & CO. | 16 | 2.4% | $4.09tn assets |
| ROBINHOOD MARKETS INC. | 16 | 2.4% | no public measure |
| WESTERN UNION COMPANY, THE | 15 | 2.3% | no public measure |
| WELLS FARGO & COMPANY | 12 | 1.8% | $1.92tn assets |
| CITIZENS FINANCIAL GROUP, INC. | 11 | 1.7% | $233bn assets |
| Payward Ventures Inc. dba Kraken | 10 | 1.5% | no public measure |
| Early Warning Services, LLC | 9 | 1.4% | no public measure |
| TransferWise Ltd | 9 | 1.4% | no public measure |
| MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC | 8 | 1.2% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 8 | 1.2% | $662bn assets |
| SANTANDER HOLDINGS USA, INC. | 7 | 1.1% | $104bn assets |
| TClub Inc | 7 | 1.1% | no public measure |
| Winklevoss Exchange LLC | 6 | 0.9% | no public measure |
| SOFI TECHNOLOGIES, INC. | 6 | 0.9% | $57bn assets |
| TapTap Send Inc. | 6 | 0.9% | no public measure |
| All other companies, including those not listed by name | 84 | 12.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 7 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 196 | 29.8% |
| Unauthorized transactions or other transaction problem | 107 | 16.3% |
| Other transaction problem | 93 | 14.2% |
| Managing, opening, or closing your mobile wallet account | 63 | 9.6% |
| Trouble accessing funds in your mobile or digital wallet | 57 | 8.7% |
| Money was not available when promised | 56 | 8.5% |
| Other service problem | 25 | 3.8% |
| Confusing or missing disclosures | 15 | 2.3% |
| Lost or stolen money order | 10 | 1.5% |
| Wrong amount charged or received | 10 | 1.5% |
| Other CFPB issue categories | 25 | 3.8% |
How companies responded
- Closed with explanation522 · 79.5%
- Closed with monetary relief74 · 11.3%
- Closed with non-monetary relief47 · 7.2%
- In progress12 · 1.8%
- All other categories2 · 0.3%
| Measure | Massachusetts, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.20 | 11.1 |
| Closed with monetary or non-monetary relief | 18.8% | 13.8% |
| Responses marked timely | 97.4% | 98% |
Trend
Other products in Massachusetts
Credit reporting or other personal consumer reports · 74,859Debt collection · 2,904Credit card · 1,894Checking or savings account · 1,387Mortgage · 490Student loan · 386Vehicle loan or lease · 349Payday loan, title loan, personal loan, or advance loan · 202
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Massachusetts?
657 in the 12 months to 30 Sep 2026, 897 in the 12 months before and 3,105 since 2011.
Is that high for the population?
9.20 per 100,000 residents in Massachusetts against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (29.8%), “Unauthorized transactions or other transaction problem” (16.3%), “Other transaction problem” (14.2%), “Managing, opening, or closing your mobile wallet account” (9.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.