Issues › Credit reporting or other personal consumer reports
Who is complaining aboutIdentity theft protection or other monitoring services?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers chose the issue “Identity theft protection or other monitoring services” on 521 complaints in the 12 months to 30 Sep 2026, about level with the 560 of the 12 months before. That is 0% of all complaints received.
100% of them were filed under the product “Credit reporting or other personal consumer reports”, where the issue makes up 0% of that product's complaints.
Company responses on this issue: 75% closed with an explanation, 12.3% closed with non-monetary relief, 1.2% closed with monetary relief, and 8.4% still in progress when the file was published. 96% were timely.
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 521 | 100% |
Sub-issues
| Sub-issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem canceling credit monitoring or identify theft protection service | 205 | 39.3% |
| Billing dispute for services | 115 | 22.1% |
| Didn't receive services that were advertised | 90 | 17.3% |
| Problem with product or service terms changing | 65 | 12.5% |
| Received unwanted marketing or advertising | 46 | 8.8% |
Which companies, with their size
Ordered by the number of complaints carrying this issue in the last 12 months.
| Company (as named by the CFPB) | Complaints, 12 months | Share | Company size | Per $1bn assets |
|---|---|---|---|---|
| Experian Information Solutions Inc. | 112 | 21.5% | no public measure | — |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 62 | 11.9% | no public measure | — |
| EQUIFAX, INC. | 57 | 10.9% | no public measure | — |
| Fidelity National Information Services, Inc. (FNIS) | 19 | 3.6% | no public measure | — |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 17 | 3.3% | $2.65tn assets | 0.01 |
| LEXISNEXIS | 15 | 2.9% | no public measure | — |
| Block, Inc. | 14 | 2.7% | no public measure | — |
| Early Warning Services, LLC | 12 | 2.3% | no public measure | — |
| Chime Financial Inc | 12 | 2.3% | no public measure | — |
| Checkr, Inc | 10 | 1.9% | no public measure | — |
| JPMORGAN CHASE & CO. | 9 | 1.7% | $4.09tn assets | 0.00 |
| Credit Karma, LLC | 8 | 1.5% | no public measure | — |
| CAPITAL ONE FINANCIAL CORPORATION | 8 | 1.5% | $662bn assets | 0.01 |
| U.S. BANCORP | 6 | 1.2% | $706bn assets | 0.01 |
| National Credit Systems,Inc. | 6 | 1.2% | no public measure | — |
| Google Compare Credit Cards Inc. | 5 | 1% | no public measure | — |
| CL Holdings LLC | 5 | 1% | no public measure | — |
| Entrata Inc. | 5 | 1% | no public measure | — |
| Paramount GR Holdings, LLC | 4 | 0.8% | no public measure | — |
| WELLS FARGO & COMPANY | 4 | 0.8% | $1.92tn assets | 0.00 |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 3 | 0.6% | $106bn assets | 0.03 |
| GOLDMAN SACHS BANK USA | 3 | 0.6% | $759bn assets | 0.00 |
| Affirm Holdings, Inc | 3 | 0.6% | no public measure | — |
| T.S. Holdings | 3 | 0.6% | no public measure | — |
| SYNCHRONY FINANCIAL | 2 | 0.4% | $115bn assets | 0.02 |
| All other companies, including those not listed by name | 117 | 22.5% | — | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation391 · 75%
- Closed with non-monetary relief64 · 12.3%
- In progress44 · 8.4%
- Untimely response16 · 3.1%
- All other categories6 · 1.2%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 14.7% | 31.6% |
| Closed with monetary relief | 1.3% | 0.5% |
| Responses marked timely | 96% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Identity theft protection or other monitoring services” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau. Sub-issues recorded under it include “Problem canceling credit monitoring or identify theft protection service”, “Billing dispute for services”, “Didn't receive services that were advertised”.
How many complaints carry this issue?
521 in the 12 months to 30 Sep 2026 and 2,480 since 2017.
Which products does it apply to?
“Credit reporting or other personal consumer reports” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.