States › Massachusetts › Vehicle loan or lease
Who in Massachusetts is complaining aboutVehicle loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Massachusetts consumers filed 350 complaints under “Vehicle loan or lease” in the 12 months to 1 Oct 2026, up 51% on the 232 of the 12 months before. That is 4.90 per 100,000 residents, below the national 7.10.
The category makes up 0.4% of the state's complaints, against 0.4% nationally. 11.4% of closed complaints ended with monetary or non-monetary relief (8.8% nationally) and 99.1% of responses were timely.
Companies with the most Vehicle loan or lease complaints from Massachusetts, with their size
Ordered by complaints from Massachusetts consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MA, 12 months | Share | Company size |
|---|---|---|---|
| SANTANDER HOLDINGS USA, INC. | 38 | 10.9% | $104bn assets |
| Westlake Services, LLC | 34 | 9.7% | no public measure |
| TOYOTA MOTOR CREDIT CORPORATION | 30 | 8.6% | no public measure |
| ALLY FINANCIAL INC. | 25 | 7.1% | $188bn assets |
| HYUNDAI CAPITAL AMERICA | 23 | 6.6% | no public measure |
| AMERICAN HONDA FINANCE CORP | 19 | 5.4% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 14 | 4% | $662bn assets |
| FIRST TECHNOLOGY FEDERAL CREDIT UNION | 12 | 3.4% | $28bn assets |
| NISSAN MOTOR ACCEPTANCE COMPANY LLC | 12 | 3.4% | no public measure |
| Mercedes Benz Financial Services | 11 | 3.1% | no public measure |
| General Motors Financial Company, Inc. | 9 | 2.6% | no public measure |
| CREDIT ACCEPTANCE CORPORATION | 8 | 2.3% | no public measure |
| JPMORGAN CHASE & CO. | 8 | 2.3% | $4.09tn assets |
| Bridgecrest Acceptance Corporation | 8 | 2.3% | no public measure |
| TD BANK US HOLDING COMPANY | 8 | 2.3% | $375bn assets |
| Global Lending Services LLC | 7 | 2% | no public measure |
| CarMax, Inc. | 7 | 2% | no public measure |
| Lendbuzz Inc. | 5 | 1.4% | no public measure |
| All other companies, including those not listed by name | 72 | 20.6% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 6 of the 18 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 136 | 38.9% |
| Repossession | 83 | 23.7% |
| Problems at the end of the loan or lease | 53 | 15.1% |
| Incorrect information on your report | 37 | 10.6% |
| Getting a loan or lease | 25 | 7.1% |
| Problem with a company's investigation into an existing problem | 8 | 2.3% |
| Struggling to pay your loan | 7 | 2% |
| Credit monitoring or identity theft protection services | 1 | 0.3% |
How companies responded
- Closed with explanation302 · 86.3%
- Closed with non-monetary relief29 · 8.3%
- Closed with monetary relief10 · 2.9%
- In progress9 · 2.6%
| Measure | Massachusetts, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 4.90 | 7.10 |
| Closed with monetary or non-monetary relief | 11.4% | 8.8% |
| Responses marked timely | 99.1% | 98.1% |
Trend
Other products in Massachusetts
Credit reporting or other personal consumer reports · 75,008Debt collection · 2,897Credit card · 1,893Checking or savings account · 1,392Money transfer, virtual currency, or money service · 657Mortgage · 491Student loan · 382Payday loan, title loan, personal loan, or advance loan · 202
Questions and answers
How many Vehicle loan or lease complaints come from Massachusetts?
350 in the 12 months to 1 Oct 2026, 232 in the 12 months before and 1,766 since 2011.
Is that high for the population?
4.90 per 100,000 residents in Massachusetts against 7.10 nationally.
Which issues come up most?
“Managing the loan or lease” (38.9%), “Repossession” (23.7%), “Problems at the end of the loan or lease” (15.1%), “Incorrect information on your report” (10.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.