States › Massachusetts › Checking or savings account
Who in Massachusetts is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Massachusetts consumers filed 1,392 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, up 12% on the 1,247 of the 12 months before. That is 19.5 per 100,000 residents, below the national 25.0.
The category makes up 1.7% of the state's complaints, against 1.2% nationally. 21% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99.1% of responses were timely.
Companies with the most Checking or savings account complaints from Massachusetts, with their size
Ordered by complaints from Massachusetts consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MA, 12 months | Share | Company size |
|---|---|---|---|
| BANK OF AMERICA, NATIONAL ASSOCIATION | 241 | 17.3% | $2.65tn assets |
| CITIZENS FINANCIAL GROUP, INC. | 162 | 11.6% | $233bn assets |
| SANTANDER HOLDINGS USA, INC. | 111 | 8% | $104bn assets |
| Chime Financial Inc | 106 | 7.6% | no public measure |
| JPMORGAN CHASE & CO. | 95 | 6.8% | $4.09tn assets |
| TD BANK US HOLDING COMPANY | 85 | 6.1% | $375bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 61 | 4.4% | $662bn assets |
| Block, Inc. | 41 | 2.9% | no public measure |
| CITIBANK, N.A. | 35 | 2.5% | $1.98tn assets |
| GOLDMAN SACHS BANK USA | 33 | 2.4% | $759bn assets |
| Paypal Holdings, Inc | 30 | 2.2% | no public measure |
| SOFI TECHNOLOGIES, INC. | 23 | 1.7% | $57bn assets |
| ALLY FINANCIAL INC. | 22 | 1.6% | $188bn assets |
| FIRST TECHNOLOGY FEDERAL CREDIT UNION | 19 | 1.4% | $28bn assets |
| INDEPENDENT BANK CORP. | 18 | 1.3% | no public measure |
| WELLS FARGO & COMPANY | 17 | 1.2% | $1.92tn assets |
| M&T BANK CORPORATION | 16 | 1.1% | $220bn assets |
| EASTERN BANKSHARES INC | 16 | 1.1% | $31bn assets |
| U.S. BANCORP | 16 | 1.1% | $706bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 15 | 1.1% | $106bn assets |
| All other companies, including those not listed by name | 230 | 16.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 16 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 782 | 56.2% |
| Closing an account | 202 | 14.5% |
| Problem with a lender or other company charging your account | 200 | 14.4% |
| Opening an account | 123 | 8.8% |
| Problem caused by your funds being low | 78 | 5.6% |
| Problem with fraud alerts or security freezes | 2 | 0.1% |
| Incorrect information on your report | 2 | 0.1% |
| Problem with a company's investigation into an existing problem | 2 | 0.1% |
| Improper use of your report | 1 | 0.1% |
How companies responded
- Closed with explanation1,040 · 74.7%
- Closed with monetary relief227 · 16.3%
- In progress71 · 5.1%
- Closed with non-monetary relief50 · 3.6%
- All other categories4 · 0.3%
| Measure | Massachusetts, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 19.5 | 25.0 |
| Closed with monetary or non-monetary relief | 21% | 18% |
| Responses marked timely | 99.1% | 99.3% |
Trend
Other products in Massachusetts
Credit reporting or other personal consumer reports · 75,008Debt collection · 2,897Credit card · 1,893Money transfer, virtual currency, or money service · 657Mortgage · 491Student loan · 382Vehicle loan or lease · 350Payday loan, title loan, personal loan, or advance loan · 202
Questions and answers
How many Checking or savings account complaints come from Massachusetts?
1,392 in the 12 months to 1 Oct 2026, 1,247 in the 12 months before and 7,215 since 2011.
Is that high for the population?
19.5 per 100,000 residents in Massachusetts against 25.0 nationally.
Which issues come up most?
“Managing an account” (56.2%), “Closing an account” (14.5%), “Problem with a lender or other company charging your account” (14.4%), “Opening an account” (8.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.