States › Illinois › Credit reporting or other personal consumer reports
Who in Illinois is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Illinois consumers filed 271,533 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 1 Oct 2026, up 48% on the 182,938 of the 12 months before. That is 2,135 per 100,000 residents, close to the national 1,846.
The category makes up 92.3% of the state's complaints, against 90.8% nationally. 30.9% of closed complaints ended with monetary or non-monetary relief (32.8% nationally) and 99.8% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from Illinois, with their size
Ordered by complaints from Illinois consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from IL, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 96,789 | 35.6% | no public measure |
| EQUIFAX, INC. | 82,214 | 30.3% | no public measure |
| Experian Information Solutions Inc. | 77,832 | 28.7% | no public measure |
| LEXISNEXIS | 3,156 | 1.2% | no public measure |
| CBC Companies, Inc. | 1,767 | 0.7% | no public measure |
| Fidelity National Information Services, Inc. (FNIS) | 652 | 0.2% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 518 | 0.2% | $662bn assets |
| Resurgent Capital Services L.P. | 356 | 0.1% | no public measure |
| National Consumer Telecom & Utilities Exchange, Inc. | 334 | 0.1% | no public measure |
| IPAC'S Inc. | 303 | 0.1% | no public measure |
| CL Holdings LLC | 291 | 0.1% | no public measure |
| ID Analytics, Inc. | 245 | 0.1% | no public measure |
| Early Warning Services, LLC | 244 | 0.1% | no public measure |
| JPMORGAN CHASE & CO. | 241 | 0.1% | $4.09tn assets |
| CITIBANK, N.A. | 210 | 0.1% | $1.98tn assets |
| Self Financial Inc. | 200 | 0.1% | no public measure |
| LCI Acquisition Inc. | 199 | 0.1% | no public measure |
| ENCORE CAPITAL GROUP INC. | 190 | 0.1% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 154 | 0.1% | $2.65tn assets |
| Portfolio Recovery Associates, LLC | 151 | 0.1% | no public measure |
| All other companies, including those not listed by name | 5,487 | 2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 4 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 145,946 | 53.7% |
| Improper use of your report | 62,874 | 23.2% |
| Problem with a company's investigation into an existing problem | 58,882 | 21.7% |
| Problem with fraud alerts or security freezes | 2,343 | 0.9% |
| Unable to get your credit report or credit score | 974 | 0.4% |
| Credit monitoring or identity theft protection services | 250 | 0.1% |
| Problem with a company's investigation into an existing issue | 247 | 0.1% |
| Identity theft protection or other monitoring services | 17 | <0.1% |
How companies responded
- Closed with explanation170,676 · 62.9%
- Closed with non-monetary relief76,622 · 28.2%
- In progress23,736 · 8.7%
- Untimely response463 · 0.2%
- All other categories36 · <0.1%
| Measure | Illinois, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 2,135 | 1,846 |
| Closed with monetary or non-monetary relief | 30.9% | 32.8% |
| Responses marked timely | 99.8% | 99.9% |
Trend
Other products in Illinois
Debt collection · 10,733Credit card · 3,502Checking or savings account · 3,286Money transfer, virtual currency, or money service · 1,432Mortgage · 1,151Vehicle loan or lease · 939Student loan · 824Payday loan, title loan, personal loan, or advance loan · 508
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from Illinois?
271,533 in the 12 months to 1 Oct 2026, 182,938 in the 12 months before and 547,421 since 2011.
Is that high for the population?
2,135 per 100,000 residents in Illinois against 1,846 nationally.
Which issues come up most?
“Incorrect information on your report” (53.7%), “Improper use of your report” (23.2%), “Problem with a company's investigation into an existing problem” (21.7%), “Problem with fraud alerts or security freezes” (0.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.