States › Illinois › Vehicle loan or lease
Who in Illinois is complaining aboutVehicle loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Illinois consumers filed 938 complaints under “Vehicle loan or lease” in the 12 months to 30 Sep 2026, up 27% on the 737 of the 12 months before. That is 7.40 per 100,000 residents, close to the national 7.10.
The category makes up 0.3% of the state's complaints, against 0.4% nationally. 8% of closed complaints ended with monetary or non-monetary relief (8.8% nationally) and 98.3% of responses were timely.
Companies with the most Vehicle loan or lease complaints from Illinois, with their size
Ordered by complaints from Illinois consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from IL, 12 months | Share | Company size |
|---|---|---|---|
| SANTANDER HOLDINGS USA, INC. | 82 | 8.7% | $104bn assets |
| Westlake Services, LLC | 76 | 8.1% | no public measure |
| ALLY FINANCIAL INC. | 72 | 7.7% | $188bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 47 | 5% | $662bn assets |
| Exeter Finance, LLC. | 39 | 4.2% | no public measure |
| CREDIT ACCEPTANCE CORPORATION | 39 | 4.2% | no public measure |
| Bridgecrest Acceptance Corporation | 35 | 3.7% | no public measure |
| TOYOTA MOTOR CREDIT CORPORATION | 34 | 3.6% | no public measure |
| General Motors Financial Company, Inc. | 32 | 3.4% | no public measure |
| HYUNDAI CAPITAL AMERICA | 26 | 2.8% | no public measure |
| Global Lending Services LLC | 25 | 2.7% | no public measure |
| WELLS FARGO & COMPANY | 19 | 2% | $1.92tn assets |
| JPMORGAN CHASE & CO. | 18 | 1.9% | $4.09tn assets |
| NAVY FEDERAL CREDIT UNION | 17 | 1.8% | $204bn assets |
| NISSAN MOTOR ACCEPTANCE COMPANY LLC | 16 | 1.7% | no public measure |
| Byrider Franchising, LLC | 16 | 1.7% | no public measure |
| CarMax, Inc. | 16 | 1.7% | no public measure |
| TD BANK US HOLDING COMPANY | 14 | 1.5% | $375bn assets |
| AMERICAN HONDA FINANCE CORP | 14 | 1.5% | no public measure |
| American Credit Acceptance, LLC | 14 | 1.5% | no public measure |
| All other companies, including those not listed by name | 287 | 30.6% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 7 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Repossession | 263 | 28% |
| Managing the loan or lease | 263 | 28% |
| Getting a loan or lease | 119 | 12.7% |
| Problems at the end of the loan or lease | 116 | 12.4% |
| Incorrect information on your report | 83 | 8.8% |
| Struggling to pay your loan | 42 | 4.5% |
| Problem with a company's investigation into an existing problem | 41 | 4.4% |
| Improper use of your report | 5 | 0.5% |
| Credit monitoring or identity theft protection services | 4 | 0.4% |
| Problem with fraud alerts or security freezes | 1 | 0.1% |
| Other CFPB issue categories | 1 | 0.1% |
How companies responded
- Closed with explanation840 · 89.6%
- Closed with non-monetary relief58 · 6.2%
- In progress22 · 2.3%
- Closed with monetary relief15 · 1.6%
- All other categories3 · 0.3%
| Measure | Illinois, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.40 | 7.10 |
| Closed with monetary or non-monetary relief | 8% | 8.8% |
| Responses marked timely | 98.3% | 98.1% |
Trend
Other products in Illinois
Credit reporting or other personal consumer reports · 271,321Debt collection · 10,764Credit card · 3,502Checking or savings account · 3,285Money transfer, virtual currency, or money service · 1,435Mortgage · 1,152Student loan · 820Payday loan, title loan, personal loan, or advance loan · 505
Questions and answers
How many Vehicle loan or lease complaints come from Illinois?
938 in the 12 months to 30 Sep 2026, 737 in the 12 months before and 3,935 since 2011.
Is that high for the population?
7.40 per 100,000 residents in Illinois against 7.10 nationally.
Which issues come up most?
“Repossession” (28%), “Managing the loan or lease” (28%), “Getting a loan or lease” (12.7%), “Problems at the end of the loan or lease” (12.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.