Who in Illinois is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Illinois consumers filed 1,151 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 30% on the 886 of the 12 months before. That is 9.00 per 100,000 residents, close to the national 9.30.
The category makes up 0.4% of the state's complaints, against 0.5% nationally. 5.6% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97.3% of responses were timely.
Companies with the most Mortgage complaints from Illinois, with their size
Ordered by complaints from Illinois consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from IL, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 146 | 12.7% | no public measure |
| Rocket Mortgage, LLC | 98 | 8.5% | 663,472 HMDA records |
| Freedom Mortgage Company | 56 | 4.9% | 221,348 HMDA records |
| U.S. BANCORP | 55 | 4.8% | $706bn assets |
| SELECT PORTFOLIO SERVICING, INC. | 51 | 4.4% | no public measure |
| Selene Holdings LLC | 46 | 4% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 45 | 3.9% | $299bn assets |
| JPMORGAN CHASE & CO. | 45 | 3.9% | $4.09tn assets |
| Ocwen Financial Corporation | 42 | 3.6% | no public measure |
| WELLS FARGO & COMPANY | 38 | 3.3% | $1.92tn assets |
| Mr. Cooper Group Inc. | 38 | 3.3% | no public measure |
| CARRINGTON MORTGAGE SERVICES, LLC | 35 | 3% | 52,599 HMDA records |
| PENNYMAC LOAN SERVICES, LLC. | 31 | 2.7% | 490,614 HMDA records |
| LoanCare, LLC | 29 | 2.5% | no public measure |
| M&T BANK CORPORATION | 20 | 1.7% | $220bn assets |
| PNC Bank N.A. | 20 | 1.7% | $610bn assets |
| CrossCountry Mortgage LLC | 17 | 1.5% | 192,498 HMDA records |
| PLANET HOME LENDING, LLC | 16 | 1.4% | 95,628 HMDA records |
| LAKEVIEW LOAN SERVICING, LLC | 16 | 1.4% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 16 | 1.4% | $2.65tn assets |
| All other companies, including those not listed by name | 291 | 25.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 596 | 51.8% |
| Struggling to pay mortgage | 335 | 29.1% |
| Closing on a mortgage | 86 | 7.5% |
| Applying for a mortgage or refinancing an existing mortgage | 79 | 6.9% |
| Incorrect information on your report | 27 | 2.3% |
| Problem with a company's investigation into an existing problem | 20 | 1.7% |
| Improper use of your report | 6 | 0.5% |
| Credit monitoring or identity theft protection services | 2 | 0.2% |
How companies responded
- Closed with explanation1,012 · 87.9%
- In progress63 · 5.5%
- Closed with non-monetary relief35 · 3%
- Closed with monetary relief26 · 2.3%
- All other categories15 · 1.3%
| Measure | Illinois, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.00 | 9.30 |
| Closed with monetary or non-monetary relief | 5.6% | 4.7% |
| Responses marked timely | 97.3% | 96.9% |
Trend
Other products in Illinois
Credit reporting or other personal consumer reports · 271,533Debt collection · 10,733Credit card · 3,502Checking or savings account · 3,286Money transfer, virtual currency, or money service · 1,432Vehicle loan or lease · 939Student loan · 824Payday loan, title loan, personal loan, or advance loan · 508
Questions and answers
How many Mortgage complaints come from Illinois?
1,151 in the 12 months to 1 Oct 2026, 886 in the 12 months before and 16,161 since 2011.
Is that high for the population?
9.00 per 100,000 residents in Illinois against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (51.8%), “Struggling to pay mortgage” (29.1%), “Closing on a mortgage” (7.5%), “Applying for a mortgage or refinancing an existing mortgage” (6.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.