States › Illinois › Money transfer, virtual currency, or money service
Who in Illinois is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Illinois consumers filed 1,435 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 30 Sep 2026, down 77% on the 6,172 of the 12 months before. That is 11.3 per 100,000 residents, close to the national 11.1.
The category makes up 0.5% of the state's complaints, against 0.5% nationally. 11.7% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 98.7% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Illinois, with their size
Ordered by complaints from Illinois consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from IL, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 312 | 21.7% | no public measure |
| Paypal Holdings, Inc | 261 | 18.2% | no public measure |
| Early Warning Services, LLC | 187 | 13% | no public measure |
| Chime Financial Inc | 126 | 8.8% | no public measure |
| JPMORGAN CHASE & CO. | 110 | 7.7% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 40 | 2.8% | $2.65tn assets |
| Coinbase, Inc. | 29 | 2% | no public measure |
| ROBINHOOD MARKETS INC. | 28 | 2% | no public measure |
| PNC Bank N.A. | 19 | 1.3% | $610bn assets |
| CITIBANK, N.A. | 19 | 1.3% | $1.98tn assets |
| WESTERN UNION COMPANY, THE | 18 | 1.3% | no public measure |
| HUNTINGTON NATIONAL BANK, THE | 17 | 1.2% | $283bn assets |
| WELLS FARGO & COMPANY | 17 | 1.2% | $1.92tn assets |
| NAVY FEDERAL CREDIT UNION | 16 | 1.1% | $204bn assets |
| TransferWise Ltd | 13 | 0.9% | no public measure |
| Winklevoss Exchange LLC | 12 | 0.8% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 11 | 0.8% | $299bn assets |
| SOFI TECHNOLOGIES, INC. | 11 | 0.8% | $57bn assets |
| Foris DAX, Inc. | 10 | 0.7% | no public measure |
| ALLY FINANCIAL INC. | 9 | 0.6% | $188bn assets |
| All other companies, including those not listed by name | 170 | 11.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Other transaction problem | 396 | 27.6% |
| Fraud or scam | 395 | 27.5% |
| Unauthorized transactions or other transaction problem | 218 | 15.2% |
| Trouble accessing funds in your mobile or digital wallet | 132 | 9.2% |
| Money was not available when promised | 95 | 6.6% |
| Managing, opening, or closing your mobile wallet account | 69 | 4.8% |
| Other service problem | 26 | 1.8% |
| Confusing or missing disclosures | 23 | 1.6% |
| Unexpected or other fees | 19 | 1.3% |
| Problem with customer service | 18 | 1.3% |
| Other CFPB issue categories | 44 | 3.1% |
How companies responded
- Closed with explanation1,244 · 86.7%
- Closed with monetary relief90 · 6.3%
- Closed with non-monetary relief76 · 5.3%
- In progress21 · 1.5%
- All other categories4 · 0.3%
| Measure | Illinois, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 11.3 | 11.1 |
| Closed with monetary or non-monetary relief | 11.7% | 13.8% |
| Responses marked timely | 98.7% | 98% |
Trend
Other products in Illinois
Credit reporting or other personal consumer reports · 271,321Debt collection · 10,764Credit card · 3,502Checking or savings account · 3,285Mortgage · 1,152Vehicle loan or lease · 938Student loan · 820Payday loan, title loan, personal loan, or advance loan · 505
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Illinois?
1,435 in the 12 months to 30 Sep 2026, 6,172 in the 12 months before and 10,227 since 2011.
Is that high for the population?
11.3 per 100,000 residents in Illinois against 11.1 nationally.
Which issues come up most?
“Other transaction problem” (27.6%), “Fraud or scam” (27.5%), “Unauthorized transactions or other transaction problem” (15.2%), “Trouble accessing funds in your mobile or digital wallet” (9.2%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.