States › California › Checking or savings account
Who in California is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
California consumers filed 11,833 complaints under “Checking or savings account” in the 12 months to 30 Sep 2026, up 19% on the 9,972 of the 12 months before. That is 30.1 per 100,000 residents, above the national 25.0.
The category makes up 1.9% of the state's complaints, against 1.2% nationally. 19.8% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99.4% of responses were timely.
Companies with the most Checking or savings account complaints from California, with their size
Ordered by complaints from California consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from CA, 12 months | Share | Company size |
|---|---|---|---|
| WELLS FARGO & COMPANY | 2,089 | 17.7% | $1.92tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 1,821 | 15.4% | $2.65tn assets |
| JPMORGAN CHASE & CO. | 1,740 | 14.7% | $4.09tn assets |
| CITIBANK, N.A. | 819 | 6.9% | $1.98tn assets |
| U.S. BANCORP | 699 | 5.9% | $706bn assets |
| Chime Financial Inc | 686 | 5.8% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 426 | 3.6% | $662bn assets |
| NAVY FEDERAL CREDIT UNION | 335 | 2.8% | $204bn assets |
| Block, Inc. | 319 | 2.7% | no public measure |
| SOFI TECHNOLOGIES, INC. | 306 | 2.6% | $57bn assets |
| BMO BANK NATIONAL ASSOCIATION | 267 | 2.3% | $255bn assets |
| Paypal Holdings, Inc | 183 | 1.5% | no public measure |
| ALLY FINANCIAL INC. | 133 | 1.1% | $188bn assets |
| GOLDMAN SACHS BANK USA | 124 | 1% | $759bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 116 | 1% | $106bn assets |
| GOLDEN 1 CREDIT UNION, THE | 109 | 0.9% | $22bn assets |
| PNC Bank N.A. | 89 | 0.8% | $610bn assets |
| AMERICAN EXPRESS COMPANY | 81 | 0.7% | $214bn assets |
| FinCo Services Inc DBA Current | 77 | 0.7% | no public measure |
| MORGAN STANLEY & CO. LLC | 77 | 0.7% | no public measure |
| All other companies, including those not listed by name | 1,337 | 11.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 15 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 7,158 | 60.5% |
| Problem with a lender or other company charging your account | 1,543 | 13% |
| Closing an account | 1,543 | 13% |
| Opening an account | 870 | 7.4% |
| Problem caused by your funds being low | 650 | 5.5% |
| Incorrect information on your report | 30 | 0.3% |
| Problem with a company's investigation into an existing problem | 20 | 0.2% |
| Improper use of your report | 8 | 0.1% |
| Problem with fraud alerts or security freezes | 8 | 0.1% |
| Credit monitoring or identity theft protection services | 2 | <0.1% |
| Other CFPB issue categories | 1 | <0.1% |
How companies responded
- Closed with explanation9,118 · 77.1%
- Closed with monetary relief1,742 · 14.7%
- Closed with non-monetary relief514 · 4.3%
- In progress446 · 3.8%
- All other categories13 · 0.1%
| Measure | California, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 30.1 | 25.0 |
| Closed with monetary or non-monetary relief | 19.8% | 18% |
| Responses marked timely | 99.4% | 99.3% |
Trend
Other products in California
Credit reporting or other personal consumer reports · 568,105Debt collection · 27,470Credit card · 14,491Money transfer, virtual currency, or money service · 4,657Mortgage · 3,868Vehicle loan or lease · 2,752Payday loan, title loan, personal loan, or advance loan · 2,120Student loan · 1,917
Questions and answers
How many Checking or savings account complaints come from California?
11,833 in the 12 months to 30 Sep 2026, 9,972 in the 12 months before and 56,550 since 2011.
Is that high for the population?
30.1 per 100,000 residents in California against 25.0 nationally.
Which issues come up most?
“Managing an account” (60.5%), “Problem with a lender or other company charging your account” (13%), “Closing an account” (13%), “Opening an account” (7.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.