States › California › Credit card
Who in California is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
California consumers filed 14,491 complaints under “Credit card” in the 12 months to 1 Oct 2026, up 33% on the 10,891 of the 12 months before. That is 36.8 per 100,000 residents, above the national 27.0.
The category makes up 2.3% of the state's complaints, against 1.3% nationally. 27.3% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 98.8% of responses were timely.
Companies with the most Credit card complaints from California, with their size
Ordered by complaints from California consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from CA, 12 months | Share | Company size |
|---|---|---|---|
| CITIBANK, N.A. | 2,007 | 13.8% | $1.98tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 1,734 | 12% | $662bn assets |
| JPMORGAN CHASE & CO. | 1,291 | 8.9% | $4.09tn assets |
| SYNCHRONY FINANCIAL | 1,246 | 8.6% | $115bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 1,207 | 8.3% | $2.65tn assets |
| AMERICAN EXPRESS COMPANY | 973 | 6.7% | $214bn assets |
| WELLS FARGO & COMPANY | 716 | 4.9% | $1.92tn assets |
| GOLDMAN SACHS BANK USA | 567 | 3.9% | $759bn assets |
| Bread Financial Holdings, Inc. | 563 | 3.9% | $21bn assets |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 387 | 2.7% | no public measure |
| U.S. BANCORP | 365 | 2.5% | $706bn assets |
| BARCLAYS BANK DELAWARE | 349 | 2.4% | $43bn assets |
| Experian Information Solutions Inc. | 345 | 2.4% | no public measure |
| EQUIFAX, INC. | 315 | 2.2% | no public measure |
| TD BANK US HOLDING COMPANY | 211 | 1.5% | $375bn assets |
| DISCOVER BANK | 201 | 1.4% | no public measure |
| CLGF Holdco 1, LLC | 152 | 1% | no public measure |
| Bilt Technologies, Inc. | 144 | 1% | no public measure |
| ROBINHOOD MARKETS INC. | 136 | 0.9% | no public measure |
| Chime Financial Inc | 123 | 0.8% | no public measure |
| All other companies, including those not listed by name | 1,459 | 10.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 12 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 4,907 | 33.9% |
| Getting a credit card | 2,079 | 14.3% |
| Other features, terms, or problems | 1,627 | 11.2% |
| Fees or interest | 1,451 | 10% |
| Closing your account | 1,038 | 7.2% |
| Incorrect information on your report | 786 | 5.4% |
| Advertising and marketing, including promotional offers | 733 | 5.1% |
| Problem when making payments | 637 | 4.4% |
| Trouble using your card | 537 | 3.7% |
| Problem with a company's investigation into an existing problem | 406 | 2.8% |
| Other CFPB issue categories | 290 | 2% |
How companies responded
- Closed with explanation10,060 · 69.4%
- Closed with monetary relief2,370 · 16.4%
- Closed with non-monetary relief1,416 · 9.8%
- In progress602 · 4.2%
- All other categories43 · 0.3%
| Measure | California, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 36.8 | 27.0 |
| Closed with monetary or non-monetary relief | 27.3% | 26.9% |
| Responses marked timely | 98.8% | 98.8% |
Trend
Other products in California
Credit reporting or other personal consumer reports · 568,797Debt collection · 27,438Checking or savings account · 11,828Money transfer, virtual currency, or money service · 4,656Mortgage · 3,872Vehicle loan or lease · 2,757Payday loan, title loan, personal loan, or advance loan · 2,119Student loan · 1,915
Questions and answers
How many Credit card complaints come from California?
14,491 in the 12 months to 1 Oct 2026, 10,891 in the 12 months before and 47,322 since 2011.
Is that high for the population?
36.8 per 100,000 residents in California against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (33.9%), “Getting a credit card” (14.3%), “Other features, terms, or problems” (11.2%), “Fees or interest” (10%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.