States › California › Prepaid card
Who in California is complaining aboutPrepaid card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
California consumers filed 1,016 complaints under “Prepaid card” in the 12 months to 1 Oct 2026, down 27% on the 1,395 of the 12 months before. That is 2.60 per 100,000 residents, above the national 1.80.
The category makes up 0.2% of the state's complaints, against 0.1% nationally. 16.8% of closed complaints ended with monetary or non-monetary relief (18.9% nationally) and 97.2% of responses were timely.
Companies with the most Prepaid card complaints from California, with their size
Ordered by complaints from California consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from CA, 12 months | Share | Company size |
|---|---|---|---|
| FISERV FINXACT CORE | 149 | 14.7% | no public measure |
| Comerica | 139 | 13.7% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 131 | 12.9% | $2.65tn assets |
| Block, Inc. | 95 | 9.4% | no public measure |
| Incomm Holdings Inc. | 93 | 9.2% | no public measure |
| AMERICAN EXPRESS COMPANY | 85 | 8.4% | $214bn assets |
| U.S. BANCORP | 49 | 4.8% | $706bn assets |
| Netspend Corporation | 48 | 4.7% | no public measure |
| Blackhawk Network Holdings Inc. | 31 | 3.1% | no public measure |
| Paypal Holdings, Inc | 26 | 2.6% | no public measure |
| Chime Financial Inc | 24 | 2.4% | no public measure |
| Conduent Incorporated | 23 | 2.3% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 18 | 1.8% | $299bn assets |
| ADP Inc. | 11 | 1.1% | no public measure |
| CITIBANK, N.A. | 9 | 0.9% | $1.98tn assets |
| Branch Messenger, Inc. | 9 | 0.9% | no public measure |
| NEW YORK COMMUNITY BANCORP INC | 7 | 0.7% | no public measure |
| Google Compare Credit Cards Inc. | 6 | 0.6% | no public measure |
| REGIONS FINANCIAL CORPORATION | 5 | 0.5% | $160bn assets |
| Klarna AB | 5 | 0.5% | no public measure |
| All other companies, including those not listed by name | 53 | 5.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 6 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase or transfer | 377 | 37.1% |
| Trouble using the card | 311 | 30.6% |
| Problem getting a card or closing an account | 186 | 18.3% |
| Unexpected or other fees | 131 | 12.9% |
| Advertising | 8 | 0.8% |
| Problem with overdraft | 3 | 0.3% |
How companies responded
- Closed with explanation825 · 81.2%
- Closed with monetary relief114 · 11.2%
- Closed with non-monetary relief53 · 5.2%
- In progress20 · 2%
- All other categories4 · 0.4%
| Measure | California, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 2.60 | 1.80 |
| Closed with monetary or non-monetary relief | 16.8% | 18.9% |
| Responses marked timely | 97.2% | 94.3% |
Trend
Other products in California
Credit reporting or other personal consumer reports · 568,797Debt collection · 27,438Credit card · 14,491Checking or savings account · 11,828Money transfer, virtual currency, or money service · 4,656Mortgage · 3,872Vehicle loan or lease · 2,757Payday loan, title loan, personal loan, or advance loan · 2,119
Questions and answers
How many Prepaid card complaints come from California?
1,016 in the 12 months to 1 Oct 2026, 1,395 in the 12 months before and 4,586 since 2011.
Is that high for the population?
2.60 per 100,000 residents in California against 1.80 nationally.
Which issues come up most?
“Problem with a purchase or transfer” (37.1%), “Trouble using the card” (30.6%), “Problem getting a card or closing an account” (18.3%), “Unexpected or other fees” (12.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.