States › California › Mortgage
Who in California is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
California consumers filed 3,872 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 37% on the 2,833 of the 12 months before. That is 9.80 per 100,000 residents, close to the national 9.30.
The category makes up 0.6% of the state's complaints, against 0.5% nationally. 3.6% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.2% of responses were timely.
Companies with the most Mortgage complaints from California, with their size
Ordered by complaints from California consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from CA, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 519 | 13.4% | no public measure |
| Rocket Mortgage, LLC | 386 | 10% | 663,472 HMDA records |
| SELECT PORTFOLIO SERVICING, INC. | 207 | 5.3% | no public measure |
| Ocwen Financial Corporation | 166 | 4.3% | no public measure |
| Freedom Mortgage Company | 157 | 4.1% | 221,348 HMDA records |
| WELLS FARGO & COMPANY | 149 | 3.8% | $1.92tn assets |
| Mr. Cooper Group Inc. | 128 | 3.3% | no public measure |
| Selene Holdings LLC | 122 | 3.2% | no public measure |
| JPMORGAN CHASE & CO. | 117 | 3% | $4.09tn assets |
| LoanCare, LLC | 109 | 2.8% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 103 | 2.7% | $2.65tn assets |
| CMG Financial Services, Inc. | 99 | 2.6% | no public measure |
| United Shore Financial Services, LLC | 91 | 2.4% | no public measure |
| U.S. BANCORP | 84 | 2.2% | $706bn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 82 | 2.1% | 52,599 HMDA records |
| PENNYMAC LOAN SERVICES, LLC. | 81 | 2.1% | 490,614 HMDA records |
| PNC Bank N.A. | 52 | 1.3% | $610bn assets |
| LAKEVIEW LOAN SERVICING, LLC | 51 | 1.3% | no public measure |
| RoundPoint Mortgage Servicing LLC | 49 | 1.3% | no public measure |
| PLANET HOME LENDING, LLC | 47 | 1.2% | 95,628 HMDA records |
| All other companies, including those not listed by name | 1,073 | 27.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 1,789 | 46.2% |
| Struggling to pay mortgage | 1,210 | 31.3% |
| Applying for a mortgage or refinancing an existing mortgage | 417 | 10.8% |
| Closing on a mortgage | 247 | 6.4% |
| Incorrect information on your report | 116 | 3% |
| Problem with a company's investigation into an existing problem | 79 | 2% |
| Improper use of your report | 9 | 0.2% |
| Credit monitoring or identity theft protection services | 3 | 0.1% |
| Unable to get your credit report or credit score | 2 | 0.1% |
How companies responded
- Closed with explanation3,487 · 90.1%
- In progress176 · 4.5%
- Closed with non-monetary relief80 · 2.1%
- Untimely response76 · 2%
- All other categories53 · 1.4%
| Measure | California, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.80 | 9.30 |
| Closed with monetary or non-monetary relief | 3.6% | 4.7% |
| Responses marked timely | 96.2% | 96.9% |
Trend
Other products in California
Credit reporting or other personal consumer reports · 568,797Debt collection · 27,438Credit card · 14,491Checking or savings account · 11,828Money transfer, virtual currency, or money service · 4,656Vehicle loan or lease · 2,757Payday loan, title loan, personal loan, or advance loan · 2,119Student loan · 1,915
Questions and answers
How many Mortgage complaints come from California?
3,872 in the 12 months to 1 Oct 2026, 2,833 in the 12 months before and 71,448 since 2011.
Is that high for the population?
9.80 per 100,000 residents in California against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (46.2%), “Struggling to pay mortgage” (31.3%), “Applying for a mortgage or refinancing an existing mortgage” (10.8%), “Closing on a mortgage” (6.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.