States › Massachusetts › September 2025, all states
Who in Massachusetts was complaining inSeptember 2025?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers in Massachusetts sent the CFPB 5,936 complaints in September 2025, down 2% on the month before (6,050) and up 53% on the same month a year earlier (3,875).
That is 1.2% of the 503,850 complaints received nationally in the month, or 83.0 per 100,000 residents against 147 nationally.
| Measure | Massachusetts | United States |
|---|---|---|
| Complaints, Sep 2025 | 5,936 | 503,850 |
| Per 100,000 residents | 83.0 | 147 |
| The month before | 6,050 | — |
| Same month a year earlier | 3,875 | — |
By product
- Credit reporting or other personal consumer reports5,323 · 89.7%
- Debt collection222 · 3.7%
- Credit card141 · 2.4%
- Checking or savings account84 · 1.4%
- Money transfer, virtual currency, or money service53 · 0.9%
- All other categories113 · 1.9%
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 5,323 | 89.7% |
| Debt collection | 222 | 3.7% |
| Credit card | 141 | 2.4% |
| Checking or savings account | 84 | 1.4% |
| Money transfer, virtual currency, or money service | 53 | 0.9% |
| Mortgage | 35 | 0.6% |
| Student loan | 25 | 0.4% |
| Vehicle loan or lease | 23 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 14 | 0.2% |
| Debt or credit management | 9 | 0.2% |
| Prepaid card | 7 | 0.1% |
Companies with the most complaints from Massachusetts in the month, with their size
| Company (as named by the CFPB) | Complaints, Sep 2025 | Share | Company size |
|---|---|---|---|
| EQUIFAX, INC. | 1,831 | 30.8% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 1,777 | 29.9% | no public measure |
| Experian Information Solutions Inc. | 1,531 | 25.8% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 48 | 0.8% | $662bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 46 | 0.8% | $2.65tn assets |
| CITIBANK, N.A. | 35 | 0.6% | $1.98tn assets |
| Resurgent Capital Services L.P. | 26 | 0.4% | no public measure |
| SYNCHRONY FINANCIAL | 24 | 0.4% | $115bn assets |
| JPMORGAN CHASE & CO. | 24 | 0.4% | $4.09tn assets |
| ENCORE CAPITAL GROUP INC. | 20 | 0.3% | no public measure |
| Portfolio Recovery Associates, LLC | 18 | 0.3% | no public measure |
| Paypal Holdings, Inc | 18 | 0.3% | no public measure |
| DISCOVER BANK | 16 | 0.3% | no public measure |
| Bread Financial Holdings, Inc. | 16 | 0.3% | $21bn assets |
| CITIZENS FINANCIAL GROUP, INC. | 16 | 0.3% | $233bn assets |
| All other companies, including those not listed by name | 490 | 8.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 7 of the 15 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Questions and answers
How many CFPB complaints came from Massachusetts in September 2025?
5,936, which is 1.2% of the national total for the month. A year earlier: 3,875.
What were they about?
“Credit reporting or other personal consumer reports” (5,323), “Debt collection” (222), “Credit card” (141), “Checking or savings account” (84).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.