States › Illinois › January 2025, all states
Who in Illinois was complaining inJanuary 2025?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers in Illinois sent the CFPB 24,502 complaints in January 2025, up 87% on the month before (13,117) and up 234% on the same month a year earlier (7,336).
That is 5.1% of the 475,783 complaints received nationally in the month, or 193 per 100,000 residents against 139 nationally.
| Measure | Illinois | United States |
|---|---|---|
| Complaints, Jan 2025 | 24,502 | 475,783 |
| Per 100,000 residents | 193 | 139 |
| The month before | 13,117 | — |
| Same month a year earlier | 7,336 | — |
By product
- Credit reporting or other personal consumer reports17,518 · 71.5%
- Money transfer, virtual currency, or money service4,551 · 18.6%
- Debt collection973 · 4%
- Checking or savings account703 · 2.9%
- Credit card384 · 1.6%
- All other categories373 · 1.5%
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 17,518 | 71.5% |
| Money transfer, virtual currency, or money service | 4,551 | 18.6% |
| Debt collection | 973 | 4% |
| Checking or savings account | 703 | 2.9% |
| Credit card | 384 | 1.6% |
| Student loan | 102 | 0.4% |
| Vehicle loan or lease | 87 | 0.4% |
| Mortgage | 85 | 0.3% |
| Payday loan, title loan, personal loan, or advance loan | 48 | 0.2% |
| Prepaid card | 33 | 0.1% |
| Debt or credit management | 18 | 0.1% |
Companies with the most complaints from Illinois in the month, with their size
| Company (as named by the CFPB) | Complaints, Jan 2025 | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 5,624 | 23% | no public measure |
| Experian Information Solutions Inc. | 5,593 | 22.8% | no public measure |
| EQUIFAX, INC. | 5,338 | 21.8% | no public measure |
| Early Warning Services, LLC | 2,626 | 10.7% | no public measure |
| Block, Inc. | 1,800 | 7.3% | no public measure |
| CBC Companies, Inc. | 362 | 1.5% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 303 | 1.2% | $662bn assets |
| NAVY FEDERAL CREDIT UNION | 287 | 1.2% | $204bn assets |
| JPMORGAN CHASE & CO. | 247 | 1% | $4.09tn assets |
| Resurgent Capital Services L.P. | 120 | 0.5% | no public measure |
| CITIBANK, N.A. | 106 | 0.4% | $1.98tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 97 | 0.4% | $2.65tn assets |
| ENCORE CAPITAL GROUP INC. | 94 | 0.4% | no public measure |
| CL Holdings LLC | 79 | 0.3% | no public measure |
| LEXISNEXIS | 78 | 0.3% | no public measure |
| All other companies, including those not listed by name | 1,748 | 7.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 15 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Questions and answers
How many CFPB complaints came from Illinois in January 2025?
24,502, which is 5.1% of the national total for the month. A year earlier: 7,336.
What were they about?
“Credit reporting or other personal consumer reports” (17,518), “Money transfer, virtual currency, or money service” (4,551), “Debt collection” (973), “Checking or savings account” (703).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.