States › North Carolina › Credit reporting or other personal consumer reports
Who in North Carolina is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
North Carolina consumers filed 224,555 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 30 Sep 2026, up 50% on the 149,215 of the 12 months before. That is 2,005 per 100,000 residents, close to the national 1,844.
The category makes up 90.6% of the state's complaints, against 90.8% nationally. 33% of closed complaints ended with monetary or non-monetary relief (32.9% nationally) and 99.9% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from North Carolina, with their size
Ordered by complaints from North Carolina consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NC, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 81,602 | 36.3% | no public measure |
| EQUIFAX, INC. | 70,228 | 31.3% | no public measure |
| Experian Information Solutions Inc. | 64,274 | 28.6% | no public measure |
| CBC Companies, Inc. | 1,068 | 0.5% | no public measure |
| LEXISNEXIS | 925 | 0.4% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 359 | 0.2% | $662bn assets |
| STATE EMPLOYEES’ CREDIT UNION | 196 | 0.1% | no public measure |
| Resurgent Capital Services L.P. | 174 | 0.1% | no public measure |
| Fidelity National Information Services, Inc. (FNIS) | 173 | 0.1% | no public measure |
| NAVY FEDERAL CREDIT UNION | 143 | 0.1% | $204bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 137 | 0.1% | $2.65tn assets |
| SYNCHRONY FINANCIAL | 131 | 0.1% | $115bn assets |
| Bread Financial Holdings, Inc. | 130 | 0.1% | $21bn assets |
| ID Analytics, Inc. | 127 | 0.1% | no public measure |
| CORELOGIC INC | 123 | 0.1% | no public measure |
| Self Financial Inc. | 117 | 0.1% | no public measure |
| WELLS FARGO & COMPANY | 116 | 0.1% | $1.92tn assets |
| JPMORGAN CHASE & CO. | 115 | 0.1% | $4.09tn assets |
| Affirm Holdings, Inc | 114 | 0.1% | no public measure |
| AMERICAN EXPRESS COMPANY | 114 | 0.1% | $214bn assets |
| All other companies, including those not listed by name | 4,189 | 1.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 126,639 | 56.4% |
| Improper use of your report | 51,187 | 22.8% |
| Problem with a company's investigation into an existing problem | 45,466 | 20.2% |
| Unable to get your credit report or credit score | 597 | 0.3% |
| Problem with fraud alerts or security freezes | 342 | 0.2% |
| Credit monitoring or identity theft protection services | 189 | 0.1% |
| Problem with a company's investigation into an existing issue | 127 | 0.1% |
| Identity theft protection or other monitoring services | 8 | <0.1% |
How companies responded
- Closed with explanation135,807 · 60.5%
- Closed with non-monetary relief66,927 · 29.8%
- In progress21,614 · 9.6%
- Untimely response181 · 0.1%
- All other categories26 · <0.1%
| Measure | North Carolina, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 2,005 | 1,844 |
| Closed with monetary or non-monetary relief | 33% | 32.9% |
| Responses marked timely | 99.9% | 99.9% |
Trend
Other products in North Carolina
Debt collection · 12,842Credit card · 2,788Checking or savings account · 2,724Money transfer, virtual currency, or money service · 1,288Mortgage · 1,025Vehicle loan or lease · 905Student loan · 710Payday loan, title loan, personal loan, or advance loan · 606
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from North Carolina?
224,555 in the 12 months to 30 Sep 2026, 149,215 in the 12 months before and 436,437 since 2011.
Is that high for the population?
2,005 per 100,000 residents in North Carolina against 1,844 nationally.
Which issues come up most?
“Incorrect information on your report” (56.4%), “Improper use of your report” (22.8%), “Problem with a company's investigation into an existing problem” (20.2%), “Unable to get your credit report or credit score” (0.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.