States › North Carolina › Student loan
Who in North Carolina is complaining aboutStudent loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
North Carolina consumers filed 710 complaints under “Student loan” in the 12 months to 30 Sep 2026, about level with the 693 of the 12 months before. That is 6.30 per 100,000 residents, close to the national 5.70.
The category makes up 0.3% of the state's complaints, against 0.3% nationally. 1% of closed complaints ended with monetary or non-monetary relief (1.7% nationally) and 72.1% of responses were timely.
Companies with the most Student loan complaints from North Carolina, with their size
Ordered by complaints from North Carolina consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NC, 12 months | Share | Company size |
|---|---|---|---|
| MOHELA | 225 | 31.7% | no public measure |
| Nelnet, Inc. | 161 | 22.7% | no public measure |
| Maximus Federal Services, Inc. | 94 | 13.2% | no public measure |
| Servicer under contract with Federal Student Aid | 58 | 8.2% | no public measure |
| EdFinancial Services | 47 | 6.6% | no public measure |
| SLM CORPORATION | 33 | 4.6% | no public measure |
| Climb Credit Inc. | 17 | 2.4% | no public measure |
| Navient Solutions, LLC. | 14 | 2% | no public measure |
| Central Research Inc | 13 | 1.8% | no public measure |
| SOFI TECHNOLOGIES, INC. | 6 | 0.8% | $57bn assets |
| AES/PHEAA | 6 | 0.8% | no public measure |
| All other companies, including those not listed by name | 36 | 5.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 1 of the 11 companies in this table has a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Dealing with your lender or servicer | 411 | 57.9% |
| Incorrect information on your report | 133 | 18.7% |
| Struggling to repay your loan | 110 | 15.5% |
| Problem with a company's investigation into an existing problem | 25 | 3.5% |
| Getting a loan | 15 | 2.1% |
| Improper use of your report | 8 | 1.1% |
| Issue where my lender is my school | 4 | 0.6% |
| Credit monitoring or identity theft protection services | 2 | 0.3% |
| Issue with income share agreement | 2 | 0.3% |
How companies responded
- Closed with explanation483 · 68%
- Untimely response178 · 25.1%
- In progress42 · 5.9%
- Closed with non-monetary relief7 · 1%
| Measure | North Carolina, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 6.30 | 5.70 |
| Closed with monetary or non-monetary relief | 1% | 1.7% |
| Responses marked timely | 72.1% | 69.6% |
Trend
Other products in North Carolina
Credit reporting or other personal consumer reports · 224,555Debt collection · 12,842Credit card · 2,788Checking or savings account · 2,724Money transfer, virtual currency, or money service · 1,288Mortgage · 1,025Vehicle loan or lease · 905Payday loan, title loan, personal loan, or advance loan · 606
Questions and answers
How many Student loan complaints come from North Carolina?
710 in the 12 months to 30 Sep 2026, 693 in the 12 months before and 4,028 since 2011.
Is that high for the population?
6.30 per 100,000 residents in North Carolina against 5.70 nationally.
Which issues come up most?
“Dealing with your lender or servicer” (57.9%), “Incorrect information on your report” (18.7%), “Struggling to repay your loan” (15.5%), “Problem with a company's investigation into an existing problem” (3.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.