States › North Carolina › Checking or savings account
Who in North Carolina is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
North Carolina consumers filed 2,726 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, about level with the 2,812 of the 12 months before. That is 24.3 per 100,000 residents, close to the national 25.0.
The category makes up 1.1% of the state's complaints, against 1.2% nationally. 15.4% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99.1% of responses were timely.
Companies with the most Checking or savings account complaints from North Carolina, with their size
Ordered by complaints from North Carolina consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NC, 12 months | Share | Company size |
|---|---|---|---|
| WELLS FARGO & COMPANY | 402 | 14.7% | $1.92tn assets |
| Chime Financial Inc | 307 | 11.3% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 216 | 7.9% | $2.65tn assets |
| TRUIST FINANCIAL CORPORATION | 207 | 7.6% | $548bn assets |
| Block, Inc. | 155 | 5.7% | no public measure |
| NAVY FEDERAL CREDIT UNION | 152 | 5.6% | $204bn assets |
| JPMORGAN CHASE & CO. | 128 | 4.7% | $4.09tn assets |
| STATE EMPLOYEES’ CREDIT UNION | 127 | 4.7% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 89 | 3.3% | $662bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 83 | 3% | $106bn assets |
| SOFI TECHNOLOGIES, INC. | 81 | 3% | $57bn assets |
| PNC Bank N.A. | 78 | 2.9% | $610bn assets |
| Paypal Holdings, Inc | 53 | 1.9% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 49 | 1.8% | $299bn assets |
| U.S. BANCORP | 40 | 1.5% | $706bn assets |
| CITIBANK, N.A. | 40 | 1.5% | $1.98tn assets |
| ALLY FINANCIAL INC. | 39 | 1.4% | $188bn assets |
| TD BANK US HOLDING COMPANY | 30 | 1.1% | $375bn assets |
| FIRST CITIZENS BANCSHARES, INC. | 29 | 1.1% | no public measure |
| FinCo Services Inc DBA Current | 25 | 0.9% | no public measure |
| All other companies, including those not listed by name | 396 | 14.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 14 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 1,590 | 58.3% |
| Problem with a lender or other company charging your account | 403 | 14.8% |
| Closing an account | 343 | 12.6% |
| Opening an account | 218 | 8% |
| Problem caused by your funds being low | 149 | 5.5% |
| Problem with a company's investigation into an existing problem | 8 | 0.3% |
| Incorrect information on your report | 8 | 0.3% |
| Improper use of your report | 3 | 0.1% |
| Credit monitoring or identity theft protection services | 2 | 0.1% |
| Problem with fraud alerts or security freezes | 1 | <0.1% |
| Other CFPB issue categories | 1 | <0.1% |
How companies responded
- Closed with explanation2,179 · 79.9%
- Closed with monetary relief277 · 10.2%
- In progress136 · 5%
- Closed with non-monetary relief121 · 4.4%
- All other categories13 · 0.5%
| Measure | North Carolina, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 24.3 | 25.0 |
| Closed with monetary or non-monetary relief | 15.4% | 18% |
| Responses marked timely | 99.1% | 99.3% |
Trend
Other products in North Carolina
Credit reporting or other personal consumer reports · 224,935Debt collection · 12,833Credit card · 2,785Money transfer, virtual currency, or money service · 1,283Mortgage · 1,024Vehicle loan or lease · 909Student loan · 712Payday loan, title loan, personal loan, or advance loan · 611
Questions and answers
How many Checking or savings account complaints come from North Carolina?
2,726 in the 12 months to 1 Oct 2026, 2,812 in the 12 months before and 11,943 since 2011.
Is that high for the population?
24.3 per 100,000 residents in North Carolina against 25.0 nationally.
Which issues come up most?
“Managing an account” (58.3%), “Problem with a lender or other company charging your account” (14.8%), “Closing an account” (12.6%), “Opening an account” (8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.