States › Missouri › Checking or savings account
Who in Missouri is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Missouri consumers filed 1,026 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, up 20% on the 856 of the 12 months before. That is 16.4 per 100,000 residents, below the national 25.0.
The category makes up 1.4% of the state's complaints, against 1.2% nationally. 13.9% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 98.9% of responses were timely.
Companies with the most Checking or savings account complaints from Missouri, with their size
Ordered by complaints from Missouri consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MO, 12 months | Share | Company size |
|---|---|---|---|
| Chime Financial Inc | 192 | 18.7% | no public measure |
| U.S. BANCORP | 105 | 10.2% | $706bn assets |
| Block, Inc. | 80 | 7.8% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 77 | 7.5% | $2.65tn assets |
| JPMORGAN CHASE & CO. | 62 | 6% | $4.09tn assets |
| NAVY FEDERAL CREDIT UNION | 37 | 3.6% | $204bn assets |
| COMMERCE BANK | 36 | 3.5% | no public measure |
| WELLS FARGO & COMPANY | 35 | 3.4% | $1.92tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 33 | 3.2% | $662bn assets |
| REGIONS FINANCIAL CORPORATION | 28 | 2.7% | $160bn assets |
| PNC Bank N.A. | 27 | 2.6% | $610bn assets |
| Paypal Holdings, Inc | 26 | 2.5% | no public measure |
| SOFI TECHNOLOGIES, INC. | 25 | 2.4% | $57bn assets |
| FinCo Services Inc DBA Current | 16 | 1.6% | no public measure |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 15 | 1.5% | $106bn assets |
| CENTRAL BANCOMPANY, INC | 13 | 1.3% | $20bn assets |
| BMO BANK NATIONAL ASSOCIATION | 13 | 1.3% | $255bn assets |
| UMB FINANCIAL CORPORATION | 13 | 1.3% | $72bn assets |
| CITIBANK, N.A. | 12 | 1.2% | $1.98tn assets |
| ALLY FINANCIAL INC. | 11 | 1.1% | $188bn assets |
| All other companies, including those not listed by name | 170 | 16.6% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 15 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 576 | 56.1% |
| Problem with a lender or other company charging your account | 189 | 18.4% |
| Closing an account | 138 | 13.5% |
| Opening an account | 59 | 5.8% |
| Problem caused by your funds being low | 56 | 5.5% |
| Incorrect information on your report | 4 | 0.4% |
| Problem with a company's investigation into an existing problem | 3 | 0.3% |
| Problem with fraud alerts or security freezes | 1 | 0.1% |
How companies responded
- Closed with explanation827 · 80.6%
- Closed with monetary relief86 · 8.4%
- In progress62 · 6%
- Closed with non-monetary relief48 · 4.7%
- All other categories3 · 0.3%
| Measure | Missouri, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 16.4 | 25.0 |
| Closed with monetary or non-monetary relief | 13.9% | 18% |
| Responses marked timely | 98.9% | 99.3% |
Trend
Other products in Missouri
Credit reporting or other personal consumer reports · 63,264Debt collection · 3,585Credit card · 939Money transfer, virtual currency, or money service · 618Mortgage · 497Vehicle loan or lease · 387Payday loan, title loan, personal loan, or advance loan · 281Student loan · 274
Questions and answers
How many Checking or savings account complaints come from Missouri?
1,026 in the 12 months to 1 Oct 2026, 856 in the 12 months before and 4,233 since 2011.
Is that high for the population?
16.4 per 100,000 residents in Missouri against 25.0 nationally.
Which issues come up most?
“Managing an account” (56.1%), “Problem with a lender or other company charging your account” (18.4%), “Closing an account” (13.5%), “Opening an account” (5.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.