States › Missouri › Money transfer, virtual currency, or money service
Who in Missouri is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Missouri consumers filed 618 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 1 Oct 2026, down 44% on the 1,098 of the 12 months before. That is 9.90 per 100,000 residents, close to the national 11.1.
The category makes up 0.9% of the state's complaints, against 0.5% nationally. 12.7% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 98.7% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Missouri, with their size
Ordered by complaints from Missouri consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MO, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 202 | 32.7% | no public measure |
| Paypal Holdings, Inc | 147 | 23.8% | no public measure |
| Chime Financial Inc | 65 | 10.5% | no public measure |
| Early Warning Services, LLC | 25 | 4% | no public measure |
| U.S. BANCORP | 18 | 2.9% | $706bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 18 | 2.9% | $2.65tn assets |
| JPMORGAN CHASE & CO. | 12 | 1.9% | $4.09tn assets |
| Coinbase, Inc. | 11 | 1.8% | no public measure |
| WESTERN UNION COMPANY, THE | 8 | 1.3% | no public measure |
| WELLS FARGO & COMPANY | 8 | 1.3% | $1.92tn assets |
| Foris DAX, Inc. | 7 | 1.1% | no public measure |
| Meta Payments Inc. | 6 | 1% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 5 | 0.8% | $662bn assets |
| ROBINHOOD MARKETS INC. | 5 | 0.8% | no public measure |
| All other companies, including those not listed by name | 81 | 13.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 14 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 193 | 31.2% |
| Unauthorized transactions or other transaction problem | 137 | 22.2% |
| Other transaction problem | 94 | 15.2% |
| Trouble accessing funds in your mobile or digital wallet | 60 | 9.7% |
| Managing, opening, or closing your mobile wallet account | 36 | 5.8% |
| Money was not available when promised | 25 | 4% |
| Problem with customer service | 19 | 3.1% |
| Other service problem | 17 | 2.8% |
| Confusing or missing disclosures | 12 | 1.9% |
| Wrong amount charged or received | 11 | 1.8% |
| Other CFPB issue categories | 14 | 2.3% |
How companies responded
- Closed with explanation521 · 84.3%
- Closed with monetary relief42 · 6.8%
- Closed with non-monetary relief34 · 5.5%
- In progress18 · 2.9%
- All other categories3 · 0.5%
| Measure | Missouri, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.90 | 11.1 |
| Closed with monetary or non-monetary relief | 12.7% | 13.8% |
| Responses marked timely | 98.7% | 98% |
Trend
Other products in Missouri
Credit reporting or other personal consumer reports · 63,264Debt collection · 3,585Checking or savings account · 1,026Credit card · 939Mortgage · 497Vehicle loan or lease · 387Payday loan, title loan, personal loan, or advance loan · 281Student loan · 274
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Missouri?
618 in the 12 months to 1 Oct 2026, 1,098 in the 12 months before and 2,523 since 2011.
Is that high for the population?
9.90 per 100,000 residents in Missouri against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (31.2%), “Unauthorized transactions or other transaction problem” (22.2%), “Other transaction problem” (15.2%), “Trouble accessing funds in your mobile or digital wallet” (9.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.