Who in Missouri is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Missouri consumers filed 497 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 94% on the 256 of the 12 months before. That is 7.90 per 100,000 residents, close to the national 9.30.
The category makes up 0.7% of the state's complaints, against 0.5% nationally. 5.9% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 98.8% of responses were timely.
Companies with the most Mortgage complaints from Missouri, with their size
Ordered by complaints from Missouri consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MO, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 54 | 10.9% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 44 | 8.9% | no public measure |
| Ocwen Financial Corporation | 27 | 5.4% | no public measure |
| Freedom Mortgage Company | 23 | 4.6% | 221,348 HMDA records |
| PENNYMAC LOAN SERVICES, LLC. | 22 | 4.4% | 490,614 HMDA records |
| U.S. BANCORP | 20 | 4% | $706bn assets |
| PLANET HOME LENDING, LLC | 17 | 3.4% | 95,628 HMDA records |
| Mr. Cooper Group Inc. | 16 | 3.2% | no public measure |
| Village Capital & Investment LLC | 13 | 2.6% | 64,360 HMDA records |
| CARRINGTON MORTGAGE SERVICES, LLC | 13 | 2.6% | 52,599 HMDA records |
| SELECT PORTFOLIO SERVICING, INC. | 12 | 2.4% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 11 | 2.2% | $2.65tn assets |
| Guild Holdings Company | 10 | 2% | no public measure |
| Selene Holdings LLC | 10 | 2% | no public measure |
| RoundPoint Mortgage Servicing LLC | 9 | 1.8% | no public measure |
| BROKER SOLUTIONS, INC. | 9 | 1.8% | no public measure |
| CrossCountry Mortgage LLC | 9 | 1.8% | 192,498 HMDA records |
| M&T BANK CORPORATION | 8 | 1.6% | $220bn assets |
| LoanCare, LLC | 8 | 1.6% | no public measure |
| Mortgage Research Center, LLC | 8 | 1.6% | 178,361 HMDA records |
| All other companies, including those not listed by name | 154 | 31% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 241 | 48.5% |
| Struggling to pay mortgage | 141 | 28.4% |
| Applying for a mortgage or refinancing an existing mortgage | 60 | 12.1% |
| Closing on a mortgage | 35 | 7% |
| Incorrect information on your report | 12 | 2.4% |
| Problem with a company's investigation into an existing problem | 7 | 1.4% |
| Credit monitoring or identity theft protection services | 1 | 0.2% |
How companies responded
- Closed with explanation441 · 88.7%
- In progress24 · 4.8%
- Closed with non-monetary relief21 · 4.2%
- Closed with monetary relief7 · 1.4%
- All other categories4 · 0.8%
| Measure | Missouri, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.90 | 9.30 |
| Closed with monetary or non-monetary relief | 5.9% | 4.7% |
| Responses marked timely | 98.8% | 96.9% |
Trend
Other products in Missouri
Credit reporting or other personal consumer reports · 63,264Debt collection · 3,585Checking or savings account · 1,026Credit card · 939Money transfer, virtual currency, or money service · 618Vehicle loan or lease · 387Payday loan, title loan, personal loan, or advance loan · 281Student loan · 274
Questions and answers
How many Mortgage complaints come from Missouri?
497 in the 12 months to 1 Oct 2026, 256 in the 12 months before and 5,632 since 2011.
Is that high for the population?
7.90 per 100,000 residents in Missouri against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (48.5%), “Struggling to pay mortgage” (28.4%), “Applying for a mortgage or refinancing an existing mortgage” (12.1%), “Closing on a mortgage” (7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.