States › Missouri › Vehicle loan or lease
Who in Missouri is complaining aboutVehicle loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Missouri consumers filed 386 complaints under “Vehicle loan or lease” in the 12 months to 30 Sep 2026, up 39% on the 278 of the 12 months before. That is 6.20 per 100,000 residents, close to the national 7.10.
The category makes up 0.5% of the state's complaints, against 0.4% nationally. 9.1% of closed complaints ended with monetary or non-monetary relief (8.8% nationally) and 98.4% of responses were timely.
Companies with the most Vehicle loan or lease complaints from Missouri, with their size
Ordered by complaints from Missouri consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MO, 12 months | Share | Company size |
|---|---|---|---|
| SANTANDER HOLDINGS USA, INC. | 44 | 11.4% | $104bn assets |
| ALLY FINANCIAL INC. | 35 | 9.1% | $188bn assets |
| Bridgecrest Acceptance Corporation | 23 | 6% | no public measure |
| Westlake Services, LLC | 22 | 5.7% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 21 | 5.4% | $662bn assets |
| CREDIT ACCEPTANCE CORPORATION | 20 | 5.2% | no public measure |
| Exeter Finance, LLC. | 17 | 4.4% | no public measure |
| WELLS FARGO & COMPANY | 14 | 3.6% | $1.92tn assets |
| Global Lending Services LLC | 13 | 3.4% | no public measure |
| HYUNDAI CAPITAL AMERICA | 11 | 2.8% | no public measure |
| VW Credit | 10 | 2.6% | no public measure |
| HUNTINGTON NATIONAL BANK, THE | 7 | 1.8% | $283bn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 7 | 1.8% | $299bn assets |
| Americas Car-Mart, Inc. | 7 | 1.8% | no public measure |
| General Motors Financial Company, Inc. | 7 | 1.8% | no public measure |
| NAVY FEDERAL CREDIT UNION | 6 | 1.6% | $204bn assets |
| AMERICAN HONDA FINANCE CORP | 6 | 1.6% | no public measure |
| Byrider Franchising, LLC | 5 | 1.3% | no public measure |
| CarMax, Inc. | 5 | 1.3% | no public measure |
| Stellantis Financial Services US Corp. | 5 | 1.3% | no public measure |
| All other companies, including those not listed by name | 101 | 26.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 7 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 126 | 32.6% |
| Repossession | 87 | 22.5% |
| Problems at the end of the loan or lease | 73 | 18.9% |
| Incorrect information on your report | 35 | 9.1% |
| Getting a loan or lease | 34 | 8.8% |
| Struggling to pay your loan | 16 | 4.1% |
| Problem with a company's investigation into an existing problem | 10 | 2.6% |
| Credit monitoring or identity theft protection services | 2 | 0.5% |
| Unable to get your credit report or credit score | 1 | 0.3% |
| Improper use of your report | 1 | 0.3% |
| Other CFPB issue categories | 1 | 0.3% |
How companies responded
- Closed with explanation336 · 87%
- Closed with non-monetary relief22 · 5.7%
- In progress14 · 3.6%
- Closed with monetary relief12 · 3.1%
- All other categories2 · 0.5%
| Measure | Missouri, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 6.20 | 7.10 |
| Closed with monetary or non-monetary relief | 9.1% | 8.8% |
| Responses marked timely | 98.4% | 98.1% |
Trend
Other products in Missouri
Credit reporting or other personal consumer reports · 63,172Debt collection · 3,606Checking or savings account · 1,022Credit card · 936Money transfer, virtual currency, or money service · 619Mortgage · 497Payday loan, title loan, personal loan, or advance loan · 280Student loan · 275
Questions and answers
How many Vehicle loan or lease complaints come from Missouri?
386 in the 12 months to 30 Sep 2026, 278 in the 12 months before and 1,626 since 2011.
Is that high for the population?
6.20 per 100,000 residents in Missouri against 7.10 nationally.
Which issues come up most?
“Managing the loan or lease” (32.6%), “Repossession” (22.5%), “Problems at the end of the loan or lease” (18.9%), “Incorrect information on your report” (9.1%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.