States › Missouri › Payday loan, title loan, personal loan, or advance loan
Who in Missouri is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Missouri consumers filed 281 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 1 Oct 2026, up 24% on the 226 of the 12 months before. That is 4.50 per 100,000 residents, close to the national 5.20.
The category makes up 0.4% of the state's complaints, against 0.3% nationally. 5.1% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 95% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Missouri, with their size
Ordered by complaints from Missouri consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MO, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 19 | 6.8% | no public measure |
| Tower Loan of Mississippi, Inc. | 11 | 3.9% | no public measure |
| OneMain Finance Corporation | 9 | 3.2% | no public measure |
| ENOVA INTERNATIONAL, INC. | 9 | 3.2% | no public measure |
| Harpeth Financial Services, LLC | 8 | 2.8% | no public measure |
| CreditNinja Lending, LLC | 7 | 2.5% | no public measure |
| ACIMA CREDIT, LLC | 7 | 2.5% | no public measure |
| CCF Intermediate Holdings LLC | 7 | 2.5% | no public measure |
| Klarna AB | 6 | 2.1% | no public measure |
| Block, Inc. | 6 | 2.1% | no public measure |
| Paramount GR Holdings, LLC | 5 | 1.8% | no public measure |
| MoneyLion Inc. | 5 | 1.8% | no public measure |
| SECURITY FINANCE CORP | 5 | 1.8% | no public measure |
| QC HOLDINGS INC | 5 | 1.8% | no public measure |
| UPGRADE, INC. | 5 | 1.8% | no public measure |
| All other companies, including those not listed by name | 167 | 59.4% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 0 of the 15 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Struggling to pay your loan | 50 | 17.8% |
| Charged fees or interest you didn't expect | 48 | 17.1% |
| Problem when making payments | 43 | 15.3% |
| Getting the loan | 28 | 10% |
| Problem with the payoff process at the end of the loan | 20 | 7.1% |
| Problem with additional add-on products or services | 17 | 6% |
| Can't stop withdrawals from your bank account | 11 | 3.9% |
| Incorrect information on your report | 10 | 3.6% |
| Getting a line of credit | 8 | 2.8% |
| Received a loan you didn't apply for | 7 | 2.5% |
| Other CFPB issue categories | 39 | 13.9% |
How companies responded
- Closed with explanation258 · 91.8%
- Closed with monetary relief9 · 3.2%
- Closed with non-monetary relief5 · 1.8%
- In progress5 · 1.8%
- All other categories4 · 1.4%
| Measure | Missouri, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 4.50 | 5.20 |
| Closed with monetary or non-monetary relief | 5.1% | 5.6% |
| Responses marked timely | 95% | 94.6% |
Trend
Other products in Missouri
Credit reporting or other personal consumer reports · 63,264Debt collection · 3,585Checking or savings account · 1,026Credit card · 939Money transfer, virtual currency, or money service · 618Mortgage · 497Vehicle loan or lease · 387Student loan · 274
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Missouri?
281 in the 12 months to 1 Oct 2026, 226 in the 12 months before and 693 since 2011.
Is that high for the population?
4.50 per 100,000 residents in Missouri against 5.20 nationally.
Which issues come up most?
“Struggling to pay your loan” (17.8%), “Charged fees or interest you didn't expect” (17.1%), “Problem when making payments” (15.3%), “Getting the loan” (10%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.