States › Mississippi › Credit reporting or other personal consumer reports
Who in Mississippi is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Mississippi consumers filed 174,344 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 30 Sep 2026, up 149% on the 70,011 of the 12 months before. That is 5,902 per 100,000 residents, above the national 1,844.
The category makes up 95.3% of the state's complaints, against 90.8% nationally. 32.9% of closed complaints ended with monetary or non-monetary relief (32.9% nationally) and 99.9% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from Mississippi, with their size
Ordered by complaints from Mississippi consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MS, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 66,756 | 38.3% | no public measure |
| EQUIFAX, INC. | 54,221 | 31.1% | no public measure |
| Experian Information Solutions Inc. | 49,189 | 28.2% | no public measure |
| CBC Companies, Inc. | 1,062 | 0.6% | no public measure |
| LEXISNEXIS | 666 | 0.4% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 175 | 0.1% | $662bn assets |
| Fidelity National Information Services, Inc. (FNIS) | 83 | <0.1% | no public measure |
| NAVY FEDERAL CREDIT UNION | 81 | <0.1% | $204bn assets |
| Resurgent Capital Services L.P. | 72 | <0.1% | no public measure |
| CLGF Holdco 1, LLC | 55 | <0.1% | no public measure |
| SYNCHRONY FINANCIAL | 54 | <0.1% | $115bn assets |
| Affirm Holdings, Inc | 53 | <0.1% | no public measure |
| CREDIT ACCEPTANCE CORPORATION | 53 | <0.1% | no public measure |
| ENCORE CAPITAL GROUP INC. | 48 | <0.1% | no public measure |
| AMERICAN EXPRESS COMPANY | 45 | <0.1% | $214bn assets |
| Bread Financial Holdings, Inc. | 45 | <0.1% | $21bn assets |
| JPMORGAN CHASE & CO. | 43 | <0.1% | $4.09tn assets |
| GOLDMAN SACHS BANK USA | 41 | <0.1% | $759bn assets |
| CITIBANK, N.A. | 39 | <0.1% | $1.98tn assets |
| Self Financial Inc. | 38 | <0.1% | no public measure |
| All other companies, including those not listed by name | 1,525 | 0.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 122,818 | 70.4% |
| Problem with a company's investigation into an existing problem | 28,638 | 16.4% |
| Improper use of your report | 22,132 | 12.7% |
| Unable to get your credit report or credit score | 381 | 0.2% |
| Problem with fraud alerts or security freezes | 175 | 0.1% |
| Credit monitoring or identity theft protection services | 148 | 0.1% |
| Problem with a company's investigation into an existing issue | 47 | <0.1% |
| Identity theft protection or other monitoring services | 5 | <0.1% |
How companies responded
- Closed with explanation103,257 · 59.2%
- Closed with non-monetary relief50,600 · 29%
- In progress20,414 · 11.7%
- Untimely response68 · <0.1%
- All other categories5 · <0.1%
| Measure | Mississippi, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 5,902 | 1,844 |
| Closed with monetary or non-monetary relief | 32.9% | 32.9% |
| Responses marked timely | 99.9% | 99.9% |
Trend
Other products in Mississippi
Debt collection · 6,211Checking or savings account · 570Credit card · 450Money transfer, virtual currency, or money service · 291Vehicle loan or lease · 257Mortgage · 226Student loan · 183Payday loan, title loan, personal loan, or advance loan · 182
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from Mississippi?
174,344 in the 12 months to 30 Sep 2026, 70,011 in the 12 months before and 265,296 since 2011.
Is that high for the population?
5,902 per 100,000 residents in Mississippi against 1,844 nationally.
Which issues come up most?
“Incorrect information on your report” (70.4%), “Problem with a company's investigation into an existing problem” (16.4%), “Improper use of your report” (12.7%), “Unable to get your credit report or credit score” (0.2%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.