States › Mississippi › Credit card
Who in Mississippi is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Mississippi consumers filed 451 complaints under “Credit card” in the 12 months to 1 Oct 2026, down 13% on the 520 of the 12 months before. That is 15.3 per 100,000 residents, below the national 27.0.
The category makes up 0.2% of the state's complaints, against 1.3% nationally. 27.5% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99.3% of responses were timely.
Companies with the most Credit card complaints from Mississippi, with their size
Ordered by complaints from Mississippi consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MS, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 62 | 13.7% | $662bn assets |
| SYNCHRONY FINANCIAL | 45 | 10% | $115bn assets |
| CITIBANK, N.A. | 28 | 6.2% | $1.98tn assets |
| Bread Financial Holdings, Inc. | 25 | 5.5% | $21bn assets |
| JPMORGAN CHASE & CO. | 23 | 5.1% | $4.09tn assets |
| AMERICAN EXPRESS COMPANY | 21 | 4.7% | $214bn assets |
| EQUIFAX, INC. | 19 | 4.2% | no public measure |
| Atlanticus Services Corporation | 16 | 3.5% | no public measure |
| NAVY FEDERAL CREDIT UNION | 15 | 3.3% | $204bn assets |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 14 | 3.1% | no public measure |
| Experian Information Solutions Inc. | 14 | 3.1% | no public measure |
| Chime Financial Inc | 14 | 3.1% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 14 | 3.1% | $2.65tn assets |
| DISCOVER BANK | 12 | 2.7% | no public measure |
| GOLDMAN SACHS BANK USA | 11 | 2.4% | $759bn assets |
| CLGF Holdco 1, LLC | 10 | 2.2% | no public measure |
| WELLS FARGO & COMPANY | 9 | 2% | $1.92tn assets |
| Self Financial Inc. | 8 | 1.8% | no public measure |
| Block, Inc. | 7 | 1.6% | no public measure |
| Resurgent Capital Services L.P. | 6 | 1.3% | no public measure |
| All other companies, including those not listed by name | 78 | 17.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 128 | 28.4% |
| Incorrect information on your report | 71 | 15.7% |
| Getting a credit card | 58 | 12.9% |
| Other features, terms, or problems | 41 | 9.1% |
| Fees or interest | 41 | 9.1% |
| Closing your account | 30 | 6.7% |
| Problem when making payments | 19 | 4.2% |
| Problem with a company's investigation into an existing problem | 16 | 3.5% |
| Trouble using your card | 14 | 3.1% |
| Advertising and marketing, including promotional offers | 12 | 2.7% |
| Other CFPB issue categories | 21 | 4.7% |
How companies responded
- Closed with explanation312 · 69.2%
- Closed with non-monetary relief67 · 14.9%
- Closed with monetary relief52 · 11.5%
- In progress18 · 4%
- All other categories2 · 0.4%
| Measure | Mississippi, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 15.3 | 27.0 |
| Closed with monetary or non-monetary relief | 27.5% | 26.9% |
| Responses marked timely | 99.3% | 98.8% |
Trend
Other products in Mississippi
Credit reporting or other personal consumer reports · 174,709Debt collection · 6,244Checking or savings account · 570Money transfer, virtual currency, or money service · 288Vehicle loan or lease · 258Mortgage · 227Student loan · 182Payday loan, title loan, personal loan, or advance loan · 182
Questions and answers
How many Credit card complaints come from Mississippi?
451 in the 12 months to 1 Oct 2026, 520 in the 12 months before and 1,796 since 2011.
Is that high for the population?
15.3 per 100,000 residents in Mississippi against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (28.4%), “Incorrect information on your report” (15.7%), “Getting a credit card” (12.9%), “Other features, terms, or problems” (9.1%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.