States › Mississippi › Vehicle loan or lease
Who in Mississippi is complaining aboutVehicle loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Mississippi consumers filed 257 complaints under “Vehicle loan or lease” in the 12 months to 30 Sep 2026, up 29% on the 199 of the 12 months before. That is 8.70 per 100,000 residents, above the national 7.10.
The category makes up 0.1% of the state's complaints, against 0.4% nationally. 7.3% of closed complaints ended with monetary or non-monetary relief (8.8% nationally) and 98.4% of responses were timely.
Companies with the most Vehicle loan or lease complaints from Mississippi, with their size
Ordered by complaints from Mississippi consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from MS, 12 months | Share | Company size |
|---|---|---|---|
| CREDIT ACCEPTANCE CORPORATION | 29 | 11.3% | no public measure |
| ALLY FINANCIAL INC. | 25 | 9.7% | $188bn assets |
| SANTANDER HOLDINGS USA, INC. | 20 | 7.8% | $104bn assets |
| TOYOTA MOTOR CREDIT CORPORATION | 17 | 6.6% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 12 | 4.7% | $662bn assets |
| HYUNDAI CAPITAL AMERICA | 12 | 4.7% | no public measure |
| Exeter Finance, LLC. | 11 | 4.3% | no public measure |
| Bridgecrest Acceptance Corporation | 10 | 3.9% | no public measure |
| General Motors Financial Company, Inc. | 9 | 3.5% | no public measure |
| Westlake Services, LLC | 9 | 3.5% | no public measure |
| AMERICAN HONDA FINANCE CORP | 8 | 3.1% | no public measure |
| Consumer Portfolio Services, Inc. | 7 | 2.7% | no public measure |
| American Credit Acceptance, LLC | 7 | 2.7% | no public measure |
| JPMORGAN CHASE & CO. | 6 | 2.3% | $4.09tn assets |
| NAVY FEDERAL CREDIT UNION | 6 | 2.3% | $204bn assets |
| NISSAN MOTOR ACCEPTANCE COMPANY LLC | 6 | 2.3% | no public measure |
| TD BANK US HOLDING COMPANY | 5 | 1.9% | $375bn assets |
| CarMax, Inc. | 5 | 1.9% | no public measure |
| Global Lending Services LLC | 5 | 1.9% | no public measure |
| All other companies, including those not listed by name | 48 | 18.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 6 of the 19 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Repossession | 86 | 33.5% |
| Managing the loan or lease | 69 | 26.8% |
| Problems at the end of the loan or lease | 29 | 11.3% |
| Getting a loan or lease | 27 | 10.5% |
| Incorrect information on your report | 24 | 9.3% |
| Struggling to pay your loan | 14 | 5.4% |
| Problem with a company's investigation into an existing problem | 5 | 1.9% |
| Improper use of your report | 2 | 0.8% |
| Unable to get your credit report or credit score | 1 | 0.4% |
How companies responded
- Closed with explanation228 · 88.7%
- Closed with non-monetary relief12 · 4.7%
- In progress9 · 3.5%
- Closed with monetary relief6 · 2.3%
- All other categories2 · 0.8%
| Measure | Mississippi, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 8.70 | 7.10 |
| Closed with monetary or non-monetary relief | 7.3% | 8.8% |
| Responses marked timely | 98.4% | 98.1% |
Trend
Other products in Mississippi
Credit reporting or other personal consumer reports · 174,344Debt collection · 6,211Checking or savings account · 570Credit card · 450Money transfer, virtual currency, or money service · 291Mortgage · 226Student loan · 183Payday loan, title loan, personal loan, or advance loan · 182
Questions and answers
How many Vehicle loan or lease complaints come from Mississippi?
257 in the 12 months to 30 Sep 2026, 199 in the 12 months before and 1,019 since 2011.
Is that high for the population?
8.70 per 100,000 residents in Mississippi against 7.10 nationally.
Which issues come up most?
“Repossession” (33.5%), “Managing the loan or lease” (26.8%), “Problems at the end of the loan or lease” (11.3%), “Getting a loan or lease” (10.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.