Issues › Money transfer, virtual currency, or money service
Who is complaining aboutLost or stolen money order?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
286 complaints in the 12 months to 1 Oct 2026 carry the CFPB issue label “Lost or stolen money order”, up 29% on the 221 of the 12 months before; 1,024 since 2014.
100% of them were filed under the product “Money transfer, virtual currency, or money service”, where the issue makes up 0.8% of that product's complaints.
Company responses on this issue: 86.4% closed with an explanation, 1.7% closed with non-monetary relief, 6.3% closed with monetary relief, and 4.9% still in progress when the file was published. 98.3% were timely.
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Money transfer, virtual currency, or money service | 286 | 100% |
Which companies, with their size
Ordered by the number of complaints carrying this issue in the last 12 months.
| Company (as named by the CFPB) | Complaints, 12 months | Share | Company size | Per $1bn assets |
|---|---|---|---|---|
| WESTERN UNION COMPANY, THE | 78 | 27.3% | no public measure | — |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 23 | 8% | $2.65tn assets | 0.01 |
| JPMORGAN CHASE & CO. | 19 | 6.6% | $4.09tn assets | 0.00 |
| WELLS FARGO & COMPANY | 18 | 6.3% | $1.92tn assets | 0.01 |
| CAPITAL ONE FINANCIAL CORPORATION | 17 | 5.9% | $662bn assets | 0.03 |
| Block, Inc. | 12 | 4.2% | no public measure | — |
| U.S. BANCORP | 9 | 3.1% | $706bn assets | 0.01 |
| NAVY FEDERAL CREDIT UNION | 9 | 3.1% | $204bn assets | 0.04 |
| MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC | 8 | 2.8% | no public measure | — |
| Chime Financial Inc | 7 | 2.4% | no public measure | — |
| CITIBANK, N.A. | 7 | 2.4% | $1.98tn assets | 0.00 |
| SOFI TECHNOLOGIES, INC. | 6 | 2.1% | $57bn assets | 0.11 |
| TRUIST FINANCIAL CORPORATION | 5 | 1.7% | $548bn assets | 0.01 |
| PNC Bank N.A. | 5 | 1.7% | $610bn assets | 0.01 |
| PLS GROUP, INC | 4 | 1.4% | no public measure | — |
| FIFTH THIRD FINANCIAL CORPORATION | 4 | 1.4% | $299bn assets | 0.01 |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 4 | 1.4% | $106bn assets | 0.04 |
| Paypal Holdings, Inc | 4 | 1.4% | no public measure | — |
| CITIZENS FINANCIAL GROUP, INC. | 3 | 1% | $233bn assets | 0.01 |
| HUNTINGTON NATIONAL BANK, THE | 3 | 1% | $283bn assets | 0.01 |
| Amscot Corporation | 2 | 0.7% | no public measure | — |
| FISERV FINXACT CORE | 2 | 0.7% | no public measure | — |
| CHARLES SCHWAB CORPORATION, THE | 2 | 0.7% | $288bn assets | 0.01 |
| Coinbase, Inc. | 2 | 0.7% | no public measure | — |
| Ria Envia, LLC | 1 | 0.3% | no public measure | — |
| All other companies, including those not listed by name | 32 | 11.2% | — | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 15 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation247 · 86.4%
- Closed with monetary relief18 · 6.3%
- In progress14 · 4.9%
- Closed with non-monetary relief5 · 1.7%
- All other categories2 · 0.7%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 8.5% | 31.5% |
| Closed with monetary relief | 6.6% | 0.5% |
| Responses marked timely | 98.3% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Lost or stolen money order” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
286 in the 12 months to 1 Oct 2026 and 1,024 since 2014.
Which products does it apply to?
“Money transfer, virtual currency, or money service” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.