Issues › Money transfer, virtual currency, or money service
Who is complaining aboutWrong amount charged or received?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers chose the issue “Wrong amount charged or received” on 342 complaints in the 12 months to 30 Sep 2026, down 22% on the 437 of the 12 months before. That is 0% of all complaints received.
100% of them were filed under the product “Money transfer, virtual currency, or money service”, where the issue makes up 0.9% of that product's complaints.
Company responses on this issue: 81.3% closed with an explanation, 2.6% closed with non-monetary relief, 12.6% closed with monetary relief, and 2.3% still in progress when the file was published. 96.2% were timely.
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Money transfer, virtual currency, or money service | 342 | 100% |
Which companies, with their size
Ordered by the number of complaints carrying this issue in the last 12 months.
| Company (as named by the CFPB) | Complaints, 12 months | Share | Company size | Per $1bn assets |
|---|---|---|---|---|
| Block, Inc. | 45 | 13.2% | no public measure | — |
| Paypal Holdings, Inc | 40 | 11.7% | no public measure | — |
| Coinbase, Inc. | 29 | 8.5% | no public measure | — |
| JPMORGAN CHASE & CO. | 28 | 8.2% | $4.09tn assets | 0.01 |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 22 | 6.4% | $2.65tn assets | 0.01 |
| ROBINHOOD MARKETS INC. | 16 | 4.7% | no public measure | — |
| CITIBANK, N.A. | 12 | 3.5% | $1.98tn assets | 0.01 |
| Foris DAX, Inc. | 8 | 2.3% | no public measure | — |
| Remitly, Inc. | 8 | 2.3% | no public measure | — |
| WELLS FARGO & COMPANY | 7 | 2% | $1.92tn assets | 0.00 |
| WESTERN UNION COMPANY, THE | 7 | 2% | no public measure | — |
| Chime Financial Inc | 7 | 2% | no public measure | — |
| SOFI TECHNOLOGIES, INC. | 7 | 2% | $57bn assets | 0.12 |
| TransferWise Ltd | 6 | 1.8% | no public measure | — |
| Payward Ventures Inc. dba Kraken | 6 | 1.8% | no public measure | — |
| TD BANK US HOLDING COMPANY | 6 | 1.8% | $375bn assets | 0.02 |
| Early Warning Services, LLC | 5 | 1.5% | no public measure | — |
| HEARTLAND PAYMENT SYSTEMS INC | 4 | 1.2% | no public measure | — |
| FIFTH THIRD FINANCIAL CORPORATION | 3 | 0.9% | $299bn assets | 0.01 |
| FISERV FINXACT CORE | 3 | 0.9% | no public measure | — |
| MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC | 3 | 0.9% | no public measure | — |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 3 | 0.9% | $106bn assets | 0.03 |
| NAVY FEDERAL CREDIT UNION | 3 | 0.9% | $204bn assets | 0.01 |
| Bilt Technologies, Inc. | 3 | 0.9% | no public measure | — |
| TClub Inc | 3 | 0.9% | no public measure | — |
| All other companies, including those not listed by name | 58 | 17% | — | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 9 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation278 · 81.3%
- Closed with monetary relief43 · 12.6%
- Closed with non-monetary relief9 · 2.6%
- In progress8 · 2.3%
- All other categories4 · 1.2%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 15.6% | 31.6% |
| Closed with monetary relief | 12.9% | 0.5% |
| Responses marked timely | 96.2% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Wrong amount charged or received” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
342 in the 12 months to 30 Sep 2026 and 2,123 since 2013.
Which products does it apply to?
“Money transfer, virtual currency, or money service” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.