States › Delaware › Debt collection
Who in Delaware is complaining aboutDebt collection?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Delaware consumers filed 1,298 complaints under “Debt collection” in the 12 months to 1 Oct 2026, up 14% on the 1,138 of the 12 months before. That is 123 per 100,000 residents, above the national 92.8.
The category makes up 5.1% of the state's complaints, against 4.6% nationally. 24.9% of closed complaints ended with monetary or non-monetary relief (22.7% nationally) and 97.8% of responses were timely.
Companies with the most Debt collection complaints from Delaware, with their size
Ordered by complaints from Delaware consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DE, 12 months | Share | Company size |
|---|---|---|---|
| CL Holdings LLC | 88 | 6.8% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 85 | 6.5% | no public measure |
| Resurgent Capital Services L.P. | 68 | 5.2% | no public measure |
| Experian Information Solutions Inc. | 68 | 5.2% | no public measure |
| EQUIFAX, INC. | 66 | 5.1% | no public measure |
| ENCORE CAPITAL GROUP INC. | 64 | 4.9% | no public measure |
| Portfolio Recovery Associates, LLC | 49 | 3.8% | no public measure |
| CCS Financial Services, Inc. | 47 | 3.6% | no public measure |
| TRANSWORLD SYSTEMS INC | 46 | 3.5% | no public measure |
| CAINE & WEINER COMPANY, INC. | 33 | 2.5% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 27 | 2.1% | $662bn assets |
| Kriya Capital, LLC | 24 | 1.8% | no public measure |
| Southwest Credit Systems, L.P. | 22 | 1.7% | no public measure |
| I.C. System, Inc. | 17 | 1.3% | no public measure |
| Radius Global Solutions LLC | 15 | 1.2% | no public measure |
| NRA Group, LLC | 14 | 1.1% | no public measure |
| Spring Oaks Capital, LLC | 14 | 1.1% | no public measure |
| CITIBANK, N.A. | 14 | 1.1% | $1.98tn assets |
| National Credit Adjusters, LLC | 13 | 1% | no public measure |
| National Credit Systems,Inc. | 12 | 0.9% | no public measure |
| All other companies, including those not listed by name | 512 | 39.4% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 650 | 50.1% |
| Took or threatened to take negative or legal action | 236 | 18.2% |
| False statements or representation | 204 | 15.7% |
| Written notification about debt | 123 | 9.5% |
| Communication tactics | 42 | 3.2% |
| Electronic communications | 22 | 1.7% |
| Threatened to contact someone or share information improperly | 21 | 1.6% |
How companies responded
- Closed with explanation935 · 72%
- Closed with non-monetary relief313 · 24.1%
- In progress29 · 2.2%
- Untimely response18 · 1.4%
- All other categories3 · 0.2%
| Measure | Delaware, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 123 | 92.8 |
| Closed with monetary or non-monetary relief | 24.9% | 22.7% |
| Responses marked timely | 97.8% | 96.5% |
Trend
Other products in Delaware
Credit reporting or other personal consumer reports · 22,722Credit card · 403Checking or savings account · 367Money transfer, virtual currency, or money service · 148Mortgage · 130Vehicle loan or lease · 115Student loan · 97Payday loan, title loan, personal loan, or advance loan · 84
Questions and answers
How many Debt collection complaints come from Delaware?
1,298 in the 12 months to 1 Oct 2026, 1,138 in the 12 months before and 5,450 since 2011.
Is that high for the population?
123 per 100,000 residents in Delaware against 92.8 nationally.
Which issues come up most?
“Attempts to collect debt not owed” (50.1%), “Took or threatened to take negative or legal action” (18.2%), “False statements or representation” (15.7%), “Written notification about debt” (9.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.