States › Delaware › Checking or savings account
Who in Delaware is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Delaware consumers filed 367 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, up 12% on the 329 of the 12 months before. That is 34.6 per 100,000 residents, above the national 25.0.
The category makes up 1.4% of the state's complaints, against 1.2% nationally. 17.6% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99.5% of responses were timely.
Companies with the most Checking or savings account complaints from Delaware, with their size
Ordered by complaints from Delaware consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DE, 12 months | Share | Company size |
|---|---|---|---|
| Chime Financial Inc | 37 | 10.1% | no public measure |
| WELLS FARGO & COMPANY | 31 | 8.4% | $1.92tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 29 | 7.9% | $662bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 26 | 7.1% | $2.65tn assets |
| CITIZENS FINANCIAL GROUP, INC. | 24 | 6.5% | $233bn assets |
| PNC Bank N.A. | 23 | 6.3% | $610bn assets |
| M&T BANK CORPORATION | 18 | 4.9% | $220bn assets |
| TD BANK US HOLDING COMPANY | 17 | 4.6% | $375bn assets |
| Block, Inc. | 17 | 4.6% | no public measure |
| JPMORGAN CHASE & CO. | 16 | 4.4% | $4.09tn assets |
| NAVY FEDERAL CREDIT UNION | 12 | 3.3% | $204bn assets |
| SOFI TECHNOLOGIES, INC. | 9 | 2.5% | $57bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 9 | 2.5% | $106bn assets |
| Paypal Holdings, Inc | 8 | 2.2% | no public measure |
| WSFS FINANCIAL CORPORATION | 7 | 1.9% | $23bn assets |
| ALLY FINANCIAL INC. | 7 | 1.9% | $188bn assets |
| CITIBANK, N.A. | 6 | 1.6% | $1.98tn assets |
| FinCo Services Inc DBA Current | 6 | 1.6% | no public measure |
| FULTON FINANCIAL CORPORATION | 5 | 1.4% | $33bn assets |
| BMO BANK NATIONAL ASSOCIATION | 5 | 1.4% | $255bn assets |
| All other companies, including those not listed by name | 55 | 15% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 16 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 210 | 57.2% |
| Closing an account | 49 | 13.4% |
| Problem with a lender or other company charging your account | 42 | 11.4% |
| Problem caused by your funds being low | 31 | 8.4% |
| Opening an account | 31 | 8.4% |
| Incorrect information on your report | 2 | 0.5% |
| Problem with fraud alerts or security freezes | 1 | 0.3% |
| Problem with a company's investigation into an existing problem | 1 | 0.3% |
How companies responded
- Closed with explanation281 · 76.6%
- Closed with monetary relief49 · 13.4%
- In progress26 · 7.1%
- Closed with non-monetary relief11 · 3%
| Measure | Delaware, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 34.6 | 25.0 |
| Closed with monetary or non-monetary relief | 17.6% | 18% |
| Responses marked timely | 99.5% | 99.3% |
Trend
Other products in Delaware
Credit reporting or other personal consumer reports · 22,722Debt collection · 1,298Credit card · 403Money transfer, virtual currency, or money service · 148Mortgage · 130Vehicle loan or lease · 115Student loan · 97Payday loan, title loan, personal loan, or advance loan · 84
Questions and answers
How many Checking or savings account complaints come from Delaware?
367 in the 12 months to 1 Oct 2026, 329 in the 12 months before and 1,818 since 2011.
Is that high for the population?
34.6 per 100,000 residents in Delaware against 25.0 nationally.
Which issues come up most?
“Managing an account” (57.2%), “Closing an account” (13.4%), “Problem with a lender or other company charging your account” (11.4%), “Problem caused by your funds being low” (8.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.