States › Delaware › Credit card
Who in Delaware is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Delaware consumers filed 403 complaints under “Credit card” in the 12 months to 1 Oct 2026, down 17% on the 483 of the 12 months before. That is 38.0 per 100,000 residents, above the national 27.0.
The category makes up 1.6% of the state's complaints, against 1.3% nationally. 25.8% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99% of responses were timely.
Companies with the most Credit card complaints from Delaware, with their size
Ordered by complaints from Delaware consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DE, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 84 | 20.8% | $662bn assets |
| CITIBANK, N.A. | 39 | 9.7% | $1.98tn assets |
| SYNCHRONY FINANCIAL | 29 | 7.2% | $115bn assets |
| Experian Information Solutions Inc. | 18 | 4.5% | no public measure |
| JPMORGAN CHASE & CO. | 18 | 4.5% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 18 | 4.5% | $2.65tn assets |
| EQUIFAX, INC. | 17 | 4.2% | no public measure |
| AMERICAN EXPRESS COMPANY | 16 | 4% | $214bn assets |
| Bread Financial Holdings, Inc. | 15 | 3.7% | $21bn assets |
| GOLDMAN SACHS BANK USA | 14 | 3.5% | $759bn assets |
| WELLS FARGO & COMPANY | 12 | 3% | $1.92tn assets |
| TD BANK US HOLDING COMPANY | 10 | 2.5% | $375bn assets |
| BARCLAYS BANK DELAWARE | 9 | 2.2% | $43bn assets |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 9 | 2.2% | no public measure |
| DISCOVER BANK | 9 | 2.2% | no public measure |
| Atlanticus Services Corporation | 9 | 2.2% | no public measure |
| PNC Bank N.A. | 8 | 2% | $610bn assets |
| NAVY FEDERAL CREDIT UNION | 6 | 1.5% | $204bn assets |
| Avant Holding Company, Inc. | 5 | 1.2% | no public measure |
| Chime Financial Inc | 5 | 1.2% | no public measure |
| All other companies, including those not listed by name | 53 | 13.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 115 | 28.5% |
| Incorrect information on your report | 47 | 11.7% |
| Getting a credit card | 47 | 11.7% |
| Other features, terms, or problems | 42 | 10.4% |
| Closing your account | 37 | 9.2% |
| Fees or interest | 29 | 7.2% |
| Problem when making payments | 23 | 5.7% |
| Problem with a company's investigation into an existing problem | 20 | 5% |
| Trouble using your card | 20 | 5% |
| Advertising and marketing, including promotional offers | 19 | 4.7% |
| Other CFPB issue categories | 4 | 1% |
How companies responded
- Closed with explanation284 · 70.5%
- Closed with monetary relief51 · 12.7%
- Closed with non-monetary relief49 · 12.2%
- In progress16 · 4%
- All other categories3 · 0.7%
| Measure | Delaware, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 38.0 | 27.0 |
| Closed with monetary or non-monetary relief | 25.8% | 26.9% |
| Responses marked timely | 99% | 98.8% |
Trend
Other products in Delaware
Credit reporting or other personal consumer reports · 22,722Debt collection · 1,298Checking or savings account · 367Money transfer, virtual currency, or money service · 148Mortgage · 130Vehicle loan or lease · 115Student loan · 97Payday loan, title loan, personal loan, or advance loan · 84
Questions and answers
How many Credit card complaints come from Delaware?
403 in the 12 months to 1 Oct 2026, 483 in the 12 months before and 1,856 since 2011.
Is that high for the population?
38.0 per 100,000 residents in Delaware against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (28.5%), “Incorrect information on your report” (11.7%), “Getting a credit card” (11.7%), “Other features, terms, or problems” (10.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.