Who in Delaware is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Delaware consumers filed 130 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 12% on the 116 of the 12 months before. That is 12.3 per 100,000 residents, above the national 9.30.
The category makes up 0.5% of the state's complaints, against 0.5% nationally. 0% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.9% of responses were timely.
Companies with the most Mortgage complaints from Delaware, with their size
Ordered by complaints from Delaware consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DE, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 18 | 13.8% | no public measure |
| Rocket Mortgage, LLC | 11 | 8.5% | 663,472 HMDA records |
| WELLS FARGO & COMPANY | 9 | 6.9% | $1.92tn assets |
| Freedom Mortgage Company | 9 | 6.9% | 221,348 HMDA records |
| LoanCare, LLC | 9 | 6.9% | no public measure |
| LAKEVIEW LOAN SERVICING, LLC | 7 | 5.4% | no public measure |
| American Financial Network Inc. | 6 | 4.6% | 22,722 HMDA records |
| RoundPoint Mortgage Servicing LLC | 5 | 3.8% | no public measure |
| All other companies, including those not listed by name | 56 | 43.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 4 of the 8 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 64 | 49.2% |
| Struggling to pay mortgage | 31 | 23.8% |
| Closing on a mortgage | 15 | 11.5% |
| Applying for a mortgage or refinancing an existing mortgage | 9 | 6.9% |
| Problem with a company's investigation into an existing problem | 7 | 5.4% |
| Incorrect information on your report | 3 | 2.3% |
| Problem with fraud alerts or security freezes | 1 | 0.8% |
How companies responded
- Closed with explanation122 · 93.8%
- In progress6 · 4.6%
- Untimely response2 · 1.5%
| Measure | Delaware, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 12.3 | 9.30 |
| Closed with monetary or non-monetary relief | 0% | 4.7% |
| Responses marked timely | 96.9% | 96.9% |
Trend
Other products in Delaware
Credit reporting or other personal consumer reports · 22,722Debt collection · 1,298Credit card · 403Checking or savings account · 367Money transfer, virtual currency, or money service · 148Vehicle loan or lease · 115Student loan · 97Payday loan, title loan, personal loan, or advance loan · 84
Questions and answers
How many Mortgage complaints come from Delaware?
130 in the 12 months to 1 Oct 2026, 116 in the 12 months before and 2,238 since 2011.
Is that high for the population?
12.3 per 100,000 residents in Delaware against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (49.2%), “Struggling to pay mortgage” (23.8%), “Closing on a mortgage” (11.5%), “Applying for a mortgage or refinancing an existing mortgage” (6.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.