Companies › Bank account or service
Who is complaining aboutUBS BANK USA?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
14
7 in the 12 months before · 144 since 2012 · under 0.1% of all complaints the CFPB received
For its size
$124 billion
The assets of its FDIC-insured bank as of 30 Jun 2026. With fewer than 20 complaints in 12 months, no per-size rate is calculated.
In the 12 months to 30 Sep 2026 the CFPB received 14 complaints naming UBS BANK USA, up 100% on the 7 of the 12 months before. Since 2012 the total is 144.
The FDIC-insured bank of UBS BANK USA reported $124 billion in assets as of 30 Jun 2026. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate.
24.3% of the complaints on file fall under the CFPB product category “Bank account or service”, followed by “Mortgage” at 17.4%. The issue selected most often was “Account opening, closing, or management” (13.9%).
How the company's responses were recorded across all years: 72.2% closed with an explanation, 0% closed with non-monetary relief, 1.4% closed with monetary relief. 97.2% of responses were marked timely.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
Too few companies share this company's main complaint category for a peer median. Nationally, 99.6% of responses were marked timely and 31.6% of closed complaints ended with monetary or non-monetary relief; for this company the figures are 97.2% and 1.4%.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Bank account or service35 · 24.3%
- Mortgage25 · 17.4%
- Credit card or prepaid card24 · 16.7%
- Checking or savings account20 · 13.9%
- Credit card18 · 12.5%
- All other categories22 · 15.3%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 20 | 13.9% |
| Managing an account | 15 | 10.4% |
| Deposits and withdrawals | 14 | 9.7% |
| Trouble during payment process | 11 | 7.6% |
| Problem when making payments | 8 | 5.6% |
| Problem with a purchase shown on your statement | 8 | 5.6% |
| Closing your account | 7 | 4.9% |
| Other features, terms, or problems | 6 | 4.2% |
| Incorrect information on your report | 4 | 2.8% |
| Loan servicing, payments, escrow account | 4 | 2.8% |
| Other CFPB issue categories | 47 | 32.6% |
Bank account or service
35 complaints since 2011 (24.3% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 20 | 57.1% |
| Deposits and withdrawals | 14 | 40% |
| Making/receiving payments, sending money | 1 | 2.9% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other bank product/service | 26 | 74.3% |
| Savings account | 5 | 14.3% |
| Checking account | 3 | 8.6% |
| Cashing a check without an account | 1 | 2.9% |
Mortgage
25 complaints since 2011 (17.4% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble during payment process | 11 | 44% |
| Loan servicing, payments, escrow account | 4 | 16% |
| Loan modification,collection,foreclosure | 3 | 12% |
| Application, originator, mortgage broker | 2 | 8% |
| Applying for a mortgage or refinancing an existing mortgage | 2 | 8% |
| Other CFPB issue categories | 3 | 12% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Conventional home mortgage | 12 | 48% |
| Conventional fixed mortgage | 4 | 16% |
| Conventional adjustable mortgage (ARM) | 3 | 12% |
| Other mortgage | 3 | 12% |
| Other type of mortgage | 3 | 12% |
Credit card or prepaid card
24 complaints since 2011 (16.7% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Other features, terms, or problems | 6 | 25% |
| Problem when making payments | 5 | 20.8% |
| Closing your account | 4 | 16.7% |
| Problem with a purchase shown on your statement | 2 | 8.3% |
| Advertising and marketing, including promotional offers | 2 | 8.3% |
| Other CFPB issue categories | 5 | 20.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose credit card or charge card | 23 | 95.8% |
| Gift card | 1 | 4.2% |
Checking or savings account
20 complaints since 2011 (13.9% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 15 | 75% |
| Opening an account | 2 | 10% |
| Closing an account | 2 | 10% |
| Problem with a lender or other company charging your account | 1 | 5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other banking product or service | 8 | 40% |
| Checking account | 5 | 25% |
| Savings account | 4 | 20% |
| CD (Certificate of Deposit) | 3 | 15% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation104 · 72.2%
- Closed38 · 26.4%
- Closed with monetary relief2 · 1.4%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 19 | 13.2% |
| Florida | 16 | 11.1% |
| Texas | 7 | 4.9% |
| Illinois | 6 | 4.2% |
| New Jersey | 5 | 3.5% |
| Tennessee | 5 | 3.5% |
| Arizona | 5 | 3.5% |
| Michigan | 5 | 3.5% |
| New York | 5 | 3.5% |
| Georgia | 5 | 3.5% |
| Maryland | 4 | 2.8% |
| Oregon | 4 | 2.8% |
Top 12 of 36 states with at least one complaint since 2011. State counts follow population and where the company does business.
Questions and answers
How many complaints has the CFPB received about UBS BANK USA?
14 in the 12 months to 30 Sep 2026 (7 in the 12 months before that) and 144 since 2012. 1 arrived in the last 30 days and 5 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
The FDIC-insured bank of UBS BANK USA reported $124 billion in assets as of 30 Jun 2026. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
24.3% of complaints on file are filed under “Bank account or service”. The issues selected most often were “Account opening, closing, or management” (13.9%), “Managing an account” (10.4%), “Deposits and withdrawals” (9.7%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does UBS BANK USA respond to complaints?
72.2% were closed with an explanation, 0% with non-monetary relief and 1.4% with monetary relief; 97.2% of responses were timely.
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. Size measure matched by name to: UBS Bank USA, National Association. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.