States › Arizona › Checking or savings account
Who in Arizona is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Arizona consumers filed 1,822 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, up 21% on the 1,501 of the 12 months before. That is 23.9 per 100,000 residents, close to the national 25.0.
The category makes up 1.6% of the state's complaints, against 1.2% nationally. 18.5% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99.1% of responses were timely.
Companies with the most Checking or savings account complaints from Arizona, with their size
Ordered by complaints from Arizona consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AZ, 12 months | Share | Company size |
|---|---|---|---|
| WELLS FARGO & COMPANY | 319 | 17.5% | $1.92tn assets |
| JPMORGAN CHASE & CO. | 264 | 14.5% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 185 | 10.2% | $2.65tn assets |
| Chime Financial Inc | 172 | 9.4% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 70 | 3.8% | $662bn assets |
| Block, Inc. | 69 | 3.8% | no public measure |
| NAVY FEDERAL CREDIT UNION | 66 | 3.6% | $204bn assets |
| U.S. BANCORP | 62 | 3.4% | $706bn assets |
| SOFI TECHNOLOGIES, INC. | 60 | 3.3% | $57bn assets |
| PNC Bank N.A. | 52 | 2.9% | $610bn assets |
| CITIBANK, N.A. | 46 | 2.5% | $1.98tn assets |
| BMO BANK NATIONAL ASSOCIATION | 43 | 2.4% | $255bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 30 | 1.6% | $106bn assets |
| Paypal Holdings, Inc | 30 | 1.6% | no public measure |
| ALLY FINANCIAL INC. | 23 | 1.3% | $188bn assets |
| Relay Financial (US), Corp. | 19 | 1% | no public measure |
| FinCo Services Inc DBA Current | 16 | 0.9% | no public measure |
| OPTUM BANK, INC. | 14 | 0.8% | $21bn assets |
| AMERICAN EXPRESS COMPANY | 12 | 0.7% | $214bn assets |
| Credit Karma, LLC | 12 | 0.7% | no public measure |
| All other companies, including those not listed by name | 258 | 14.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 14 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 1,051 | 57.7% |
| Problem with a lender or other company charging your account | 295 | 16.2% |
| Closing an account | 216 | 11.9% |
| Opening an account | 137 | 7.5% |
| Problem caused by your funds being low | 115 | 6.3% |
| Problem with a company's investigation into an existing problem | 4 | 0.2% |
| Incorrect information on your report | 3 | 0.2% |
| Problem with fraud alerts or security freezes | 1 | 0.1% |
How companies responded
- Closed with explanation1,426 · 78.3%
- Closed with monetary relief236 · 13%
- Closed with non-monetary relief87 · 4.8%
- In progress72 · 4%
- All other categories1 · 0.1%
| Measure | Arizona, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 23.9 | 25.0 |
| Closed with monetary or non-monetary relief | 18.5% | 18% |
| Responses marked timely | 99.1% | 99.3% |
Trend
Other products in Arizona
Credit reporting or other personal consumer reports · 94,906Debt collection · 9,242Credit card · 1,871Mortgage · 695Money transfer, virtual currency, or money service · 693Vehicle loan or lease · 515Payday loan, title loan, personal loan, or advance loan · 474Student loan · 331
Questions and answers
How many Checking or savings account complaints come from Arizona?
1,822 in the 12 months to 1 Oct 2026, 1,501 in the 12 months before and 8,742 since 2011.
Is that high for the population?
23.9 per 100,000 residents in Arizona against 25.0 nationally.
Which issues come up most?
“Managing an account” (57.7%), “Problem with a lender or other company charging your account” (16.2%), “Closing an account” (11.9%), “Opening an account” (7.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.