States › Arizona › Payday loan, title loan, personal loan, or advance loan
Who in Arizona is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Arizona consumers filed 472 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 30 Sep 2026, up 70% on the 278 of the 12 months before. That is 6.20 per 100,000 residents, close to the national 5.20.
The category makes up 0.4% of the state's complaints, against 0.3% nationally. 6.5% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 96.2% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Arizona, with their size
Ordered by complaints from Arizona consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AZ, 12 months | Share | Company size |
|---|---|---|---|
| Paramount GR Holdings, LLC | 40 | 8.5% | no public measure |
| Affirm Holdings, Inc | 37 | 7.8% | no public measure |
| CCF Intermediate Holdings LLC | 24 | 5.1% | no public measure |
| OneMain Finance Corporation | 18 | 3.8% | no public measure |
| ENOVA INTERNATIONAL, INC. | 14 | 3% | no public measure |
| Klarna AB | 12 | 2.5% | no public measure |
| ACIMA CREDIT, LLC | 11 | 2.3% | no public measure |
| Block, Inc. | 9 | 1.9% | no public measure |
| Credit Fresh Holdings Inc | 8 | 1.7% | no public measure |
| Solar Mosaic LLC | 8 | 1.7% | no public measure |
| WELLS FARGO & COMPANY | 7 | 1.5% | $1.92tn assets |
| MARINER FINANCE, LLC | 7 | 1.5% | no public measure |
| SOLAR SERVICING HOLDINGS LLC | 7 | 1.5% | no public measure |
| TRUIST FINANCIAL CORPORATION | 7 | 1.5% | $548bn assets |
| GREENSKY OPERATIONS, LLC | 6 | 1.3% | no public measure |
| AAA Auto Title Loans, LLC | 6 | 1.3% | no public measure |
| Duvera Billing Services, LLC | 6 | 1.3% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 6 | 1.3% | $299bn assets |
| Uprova Credit, LLC | 5 | 1.1% | no public measure |
| Lendmark Financial Services | 5 | 1.1% | no public measure |
| All other companies, including those not listed by name | 229 | 48.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 3 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 123 | 26.1% |
| Problem when making payments | 71 | 15% |
| Problem with the payoff process at the end of the loan | 56 | 11.9% |
| Problem with additional add-on products or services | 46 | 9.7% |
| Struggling to pay your loan | 39 | 8.3% |
| Incorrect information on your report | 32 | 6.8% |
| Getting the loan | 30 | 6.4% |
| Getting a line of credit | 12 | 2.5% |
| Vehicle was repossessed or sold the vehicle | 8 | 1.7% |
| Can't stop withdrawals from your bank account | 8 | 1.7% |
| Other CFPB issue categories | 47 | 10% |
How companies responded
- Closed with explanation422 · 89.4%
- Closed with non-monetary relief16 · 3.4%
- Closed with monetary relief14 · 3%
- In progress13 · 2.8%
- All other categories7 · 1.5%
| Measure | Arizona, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 6.20 | 5.20 |
| Closed with monetary or non-monetary relief | 6.5% | 5.6% |
| Responses marked timely | 96.2% | 94.5% |
Trend
Other products in Arizona
Credit reporting or other personal consumer reports · 94,767Debt collection · 9,237Credit card · 1,866Checking or savings account · 1,825Mortgage · 696Money transfer, virtual currency, or money service · 685Vehicle loan or lease · 513Student loan · 328
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Arizona?
472 in the 12 months to 30 Sep 2026, 278 in the 12 months before and 971 since 2011.
Is that high for the population?
6.20 per 100,000 residents in Arizona against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (26.1%), “Problem when making payments” (15%), “Problem with the payoff process at the end of the loan” (11.9%), “Problem with additional add-on products or services” (9.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.