Who in Arizona is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Arizona consumers filed 696 complaints under “Mortgage” in the 12 months to 30 Sep 2026, up 32% on the 529 of the 12 months before. That is 9.10 per 100,000 residents, close to the national 9.30.
The category makes up 0.6% of the state's complaints, against 0.5% nationally. 5.7% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.7% of responses were timely.
Companies with the most Mortgage complaints from Arizona, with their size
Ordered by complaints from Arizona consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AZ, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 63 | 9.1% | no public measure |
| Rocket Mortgage, LLC | 49 | 7% | 663,472 HMDA records |
| Freedom Mortgage Company | 45 | 6.5% | 221,348 HMDA records |
| Ocwen Financial Corporation | 40 | 5.7% | no public measure |
| U.S. BANCORP | 26 | 3.7% | $706bn assets |
| United Shore Financial Services, LLC | 23 | 3.3% | no public measure |
| LoanCare, LLC | 19 | 2.7% | no public measure |
| PENNYMAC LOAN SERVICES, LLC. | 19 | 2.7% | 490,614 HMDA records |
| Mr. Cooper Group Inc. | 17 | 2.4% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 17 | 2.4% | $2.65tn assets |
| WELLS FARGO & COMPANY | 16 | 2.3% | $1.92tn assets |
| PNC Bank N.A. | 15 | 2.2% | $610bn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 15 | 2.2% | 52,599 HMDA records |
| M&T BANK CORPORATION | 15 | 2.2% | $220bn assets |
| CrossCountry Mortgage LLC | 14 | 2% | 192,498 HMDA records |
| JPMORGAN CHASE & CO. | 14 | 2% | $4.09tn assets |
| SELECT PORTFOLIO SERVICING, INC. | 14 | 2% | no public measure |
| Selene Holdings LLC | 14 | 2% | no public measure |
| LD Holdings Group, LLC | 12 | 1.7% | no public measure |
| RoundPoint Mortgage Servicing LLC | 11 | 1.6% | no public measure |
| All other companies, including those not listed by name | 238 | 34.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 328 | 47.1% |
| Struggling to pay mortgage | 193 | 27.7% |
| Applying for a mortgage or refinancing an existing mortgage | 75 | 10.8% |
| Closing on a mortgage | 58 | 8.3% |
| Incorrect information on your report | 30 | 4.3% |
| Problem with a company's investigation into an existing problem | 10 | 1.4% |
| Credit monitoring or identity theft protection services | 2 | 0.3% |
How companies responded
- Closed with explanation613 · 88.1%
- In progress33 · 4.7%
- Closed with non-monetary relief30 · 4.3%
- Untimely response12 · 1.7%
- All other categories8 · 1.1%
| Measure | Arizona, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.10 | 9.30 |
| Closed with monetary or non-monetary relief | 5.7% | 4.7% |
| Responses marked timely | 96.7% | 96.9% |
Trend
Other products in Arizona
Credit reporting or other personal consumer reports · 94,767Debt collection · 9,237Credit card · 1,866Checking or savings account · 1,825Money transfer, virtual currency, or money service · 685Vehicle loan or lease · 513Payday loan, title loan, personal loan, or advance loan · 472Student loan · 328
Questions and answers
How many Mortgage complaints come from Arizona?
696 in the 12 months to 30 Sep 2026, 529 in the 12 months before and 10,422 since 2011.
Is that high for the population?
9.10 per 100,000 residents in Arizona against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (47.1%), “Struggling to pay mortgage” (27.7%), “Applying for a mortgage or refinancing an existing mortgage” (10.8%), “Closing on a mortgage” (8.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.