States › Arizona › Money transfer, virtual currency, or money service
Who in Arizona is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Arizona consumers filed 685 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 30 Sep 2026, down 48% on the 1,312 of the 12 months before. That is 9.00 per 100,000 residents, below the national 11.1.
The category makes up 0.6% of the state's complaints, against 0.5% nationally. 13.2% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 98% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Arizona, with their size
Ordered by complaints from Arizona consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AZ, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 145 | 21.2% | no public measure |
| Paypal Holdings, Inc | 138 | 20.1% | no public measure |
| WELLS FARGO & COMPANY | 51 | 7.4% | $1.92tn assets |
| JPMORGAN CHASE & CO. | 41 | 6% | $4.09tn assets |
| Chime Financial Inc | 36 | 5.3% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 29 | 4.2% | $2.65tn assets |
| Remitly, Inc. | 23 | 3.4% | no public measure |
| Early Warning Services, LLC | 20 | 2.9% | no public measure |
| ROBINHOOD MARKETS INC. | 16 | 2.3% | no public measure |
| Coinbase, Inc. | 14 | 2% | no public measure |
| WESTERN UNION COMPANY, THE | 13 | 1.9% | no public measure |
| Winklevoss Exchange LLC | 10 | 1.5% | no public measure |
| Meta Payments Inc. | 10 | 1.5% | no public measure |
| SOFI TECHNOLOGIES, INC. | 9 | 1.3% | $57bn assets |
| Foris DAX, Inc. | 9 | 1.3% | no public measure |
| Payward Ventures Inc. dba Kraken | 9 | 1.3% | no public measure |
| U.S. BANCORP | 8 | 1.2% | $706bn assets |
| TransferWise Ltd | 7 | 1% | no public measure |
| CITIBANK, N.A. | 7 | 1% | $1.98tn assets |
| All other companies, including those not listed by name | 90 | 13.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 6 of the 19 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 196 | 28.6% |
| Other transaction problem | 143 | 20.9% |
| Unauthorized transactions or other transaction problem | 97 | 14.2% |
| Money was not available when promised | 66 | 9.6% |
| Trouble accessing funds in your mobile or digital wallet | 64 | 9.3% |
| Managing, opening, or closing your mobile wallet account | 42 | 6.1% |
| Confusing or missing disclosures | 18 | 2.6% |
| Other service problem | 15 | 2.2% |
| Problem with customer service | 12 | 1.8% |
| Unexpected or other fees | 10 | 1.5% |
| Other CFPB issue categories | 22 | 3.2% |
How companies responded
- Closed with explanation577 · 84.2%
- Closed with monetary relief53 · 7.7%
- Closed with non-monetary relief35 · 5.1%
- In progress17 · 2.5%
- All other categories3 · 0.4%
| Measure | Arizona, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.00 | 11.1 |
| Closed with monetary or non-monetary relief | 13.2% | 13.8% |
| Responses marked timely | 98% | 98% |
Trend
Other products in Arizona
Credit reporting or other personal consumer reports · 94,767Debt collection · 9,237Credit card · 1,866Checking or savings account · 1,825Mortgage · 696Vehicle loan or lease · 513Payday loan, title loan, personal loan, or advance loan · 472Student loan · 328
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Arizona?
685 in the 12 months to 30 Sep 2026, 1,312 in the 12 months before and 3,485 since 2011.
Is that high for the population?
9.00 per 100,000 residents in Arizona against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (28.6%), “Other transaction problem” (20.9%), “Unauthorized transactions or other transaction problem” (14.2%), “Money was not available when promised” (9.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.