States › West Virginia › May 2025, all states
Who in West Virginia was complaining inMay 2025?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers in West Virginia sent the CFPB 561 complaints in May 2025, down 25% on the month before (746) and up 55% on the same month a year earlier (361).
That is 0.1% of the 415,181 complaints received nationally in the month, or 31.8 per 100,000 residents against 122 nationally.
| Measure | West Virginia | United States |
|---|---|---|
| Complaints, May 2025 | 561 | 415,181 |
| Per 100,000 residents | 31.8 | 122 |
| The month before | 746 | — |
| Same month a year earlier | 361 | — |
By product
- Credit reporting or other personal consumer reports333 · 59.4%
- Credit card96 · 17.1%
- Debt collection95 · 16.9%
- Checking or savings account12 · 2.1%
- Student loan9 · 1.6%
- All other categories16 · 2.9%
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 333 | 59.4% |
| Credit card | 96 | 17.1% |
| Debt collection | 95 | 16.9% |
| Checking or savings account | 12 | 2.1% |
| Student loan | 9 | 1.6% |
| Mortgage | 7 | 1.2% |
| Money transfer, virtual currency, or money service | 5 | 0.9% |
| Prepaid card | 3 | 0.5% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.2% |
Companies with the most complaints from West Virginia in the month, with their size
| Company (as named by the CFPB) | Complaints, May 2025 | Share | Company size |
|---|---|---|---|
| EQUIFAX, INC. | 198 | 35.3% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 149 | 26.6% | no public measure |
| Experian Information Solutions Inc. | 116 | 20.7% | no public measure |
| Resurgent Capital Services L.P. | 8 | 1.4% | no public measure |
| MOHELA | 6 | 1.1% | no public measure |
| SYNCHRONY FINANCIAL | 5 | 0.9% | $115bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 5 | 0.9% | $662bn assets |
| All other companies, including those not listed by name | 74 | 13.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 7 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Questions and answers
How many CFPB complaints came from West Virginia in May 2025?
561, which is 0.1% of the national total for the month. A year earlier: 361.
What were they about?
“Credit reporting or other personal consumer reports” (333), “Credit card” (96), “Debt collection” (95), “Checking or savings account” (12).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.