States › Virginia › Credit reporting or other personal consumer reports
Who in Virginia is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Virginia consumers filed 102,867 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 1 Oct 2026, up 34% on the 76,830 of the 12 months before. That is 1,158 per 100,000 residents, below the national 1,846.
The category makes up 87.2% of the state's complaints, against 90.8% nationally. 31.7% of closed complaints ended with monetary or non-monetary relief (32.8% nationally) and 99.9% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from Virginia, with their size
Ordered by complaints from Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from VA, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 36,682 | 35.7% | no public measure |
| EQUIFAX, INC. | 31,752 | 30.9% | no public measure |
| Experian Information Solutions Inc. | 29,972 | 29.1% | no public measure |
| LEXISNEXIS | 688 | 0.7% | no public measure |
| CBC Companies, Inc. | 453 | 0.4% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 201 | 0.2% | $662bn assets |
| Fidelity National Information Services, Inc. (FNIS) | 124 | 0.1% | no public measure |
| Resurgent Capital Services L.P. | 112 | 0.1% | no public measure |
| CL Holdings LLC | 101 | 0.1% | no public measure |
| NAVY FEDERAL CREDIT UNION | 91 | 0.1% | $204bn assets |
| CITIBANK, N.A. | 88 | 0.1% | $1.98tn assets |
| SYNCHRONY FINANCIAL | 82 | 0.1% | $115bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 81 | 0.1% | $2.65tn assets |
| Portfolio Recovery Associates, LLC | 69 | 0.1% | no public measure |
| JPMORGAN CHASE & CO. | 68 | 0.1% | $4.09tn assets |
| Early Warning Services, LLC | 67 | 0.1% | no public measure |
| ENCORE CAPITAL GROUP INC. | 65 | 0.1% | no public measure |
| Affirm Holdings, Inc | 64 | 0.1% | no public measure |
| WELLS FARGO & COMPANY | 55 | 0.1% | $1.92tn assets |
| MOHELA | 52 | 0.1% | no public measure |
| All other companies, including those not listed by name | 2,000 | 1.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 7 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 59,775 | 58.1% |
| Improper use of your report | 23,071 | 22.4% |
| Problem with a company's investigation into an existing problem | 19,106 | 18.6% |
| Unable to get your credit report or credit score | 351 | 0.3% |
| Problem with fraud alerts or security freezes | 300 | 0.3% |
| Problem with a company's investigation into an existing issue | 144 | 0.1% |
| Credit monitoring or identity theft protection services | 112 | 0.1% |
| Identity theft protection or other monitoring services | 8 | <0.1% |
How companies responded
- Closed with explanation64,465 · 62.7%
- Closed with non-monetary relief29,924 · 29.1%
- In progress8,382 · 8.1%
- Untimely response74 · 0.1%
- All other categories22 · <0.1%
| Measure | Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 1,158 | 1,846 |
| Closed with monetary or non-monetary relief | 31.7% | 32.8% |
| Responses marked timely | 99.9% | 99.9% |
Trend
Other products in Virginia
Debt collection · 6,294Credit card · 2,698Checking or savings account · 2,120Money transfer, virtual currency, or money service · 988Mortgage · 987Vehicle loan or lease · 652Student loan · 574Payday loan, title loan, personal loan, or advance loan · 489
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from Virginia?
102,867 in the 12 months to 1 Oct 2026, 76,830 in the 12 months before and 217,774 since 2011.
Is that high for the population?
1,158 per 100,000 residents in Virginia against 1,846 nationally.
Which issues come up most?
“Incorrect information on your report” (58.1%), “Improper use of your report” (22.4%), “Problem with a company's investigation into an existing problem” (18.6%), “Unable to get your credit report or credit score” (0.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.