States › Virginia › Credit card
Who in Virginia is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Virginia consumers filed 2,698 complaints under “Credit card” in the 12 months to 1 Oct 2026, down 16% on the 3,222 of the 12 months before. That is 30.4 per 100,000 residents, close to the national 27.0.
The category makes up 2.3% of the state's complaints, against 1.3% nationally. 30% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 99% of responses were timely.
Companies with the most Credit card complaints from Virginia, with their size
Ordered by complaints from Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from VA, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 338 | 12.5% | $662bn assets |
| CITIBANK, N.A. | 336 | 12.5% | $1.98tn assets |
| EQUIFAX, INC. | 199 | 7.4% | no public measure |
| SYNCHRONY FINANCIAL | 194 | 7.2% | $115bn assets |
| JPMORGAN CHASE & CO. | 183 | 6.8% | $4.09tn assets |
| Experian Information Solutions Inc. | 175 | 6.5% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 148 | 5.5% | $2.65tn assets |
| AMERICAN EXPRESS COMPANY | 145 | 5.4% | $214bn assets |
| WELLS FARGO & COMPANY | 102 | 3.8% | $1.92tn assets |
| Bread Financial Holdings, Inc. | 93 | 3.4% | $21bn assets |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 88 | 3.3% | no public measure |
| NAVY FEDERAL CREDIT UNION | 78 | 2.9% | $204bn assets |
| GOLDMAN SACHS BANK USA | 65 | 2.4% | $759bn assets |
| BARCLAYS BANK DELAWARE | 54 | 2% | $43bn assets |
| U.S. BANCORP | 41 | 1.5% | $706bn assets |
| TD BANK US HOLDING COMPANY | 36 | 1.3% | $375bn assets |
| DISCOVER BANK | 36 | 1.3% | no public measure |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 33 | 1.2% | $106bn assets |
| CLGF Holdco 1, LLC | 27 | 1% | no public measure |
| Atlanticus Services Corporation | 24 | 0.9% | no public measure |
| All other companies, including those not listed by name | 303 | 11.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 14 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 810 | 30% |
| Incorrect information on your report | 518 | 19.2% |
| Other features, terms, or problems | 350 | 13% |
| Fees or interest | 236 | 8.7% |
| Getting a credit card | 219 | 8.1% |
| Closing your account | 138 | 5.1% |
| Problem when making payments | 126 | 4.7% |
| Advertising and marketing, including promotional offers | 124 | 4.6% |
| Trouble using your card | 72 | 2.7% |
| Problem with a company's investigation into an existing problem | 58 | 2.1% |
| Other CFPB issue categories | 47 | 1.7% |
How companies responded
- Closed with explanation1,814 · 67.2%
- Closed with monetary relief400 · 14.8%
- Closed with non-monetary relief380 · 14.1%
- In progress96 · 3.6%
- All other categories8 · 0.3%
| Measure | Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 30.4 | 27.0 |
| Closed with monetary or non-monetary relief | 30% | 26.9% |
| Responses marked timely | 99% | 98.8% |
Trend
Other products in Virginia
Credit reporting or other personal consumer reports · 102,867Debt collection · 6,294Checking or savings account · 2,120Money transfer, virtual currency, or money service · 988Mortgage · 987Vehicle loan or lease · 652Student loan · 574Payday loan, title loan, personal loan, or advance loan · 489
Questions and answers
How many Credit card complaints come from Virginia?
2,698 in the 12 months to 1 Oct 2026, 3,222 in the 12 months before and 11,169 since 2011.
Is that high for the population?
30.4 per 100,000 residents in Virginia against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (30%), “Incorrect information on your report” (19.2%), “Other features, terms, or problems” (13%), “Fees or interest” (8.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.