States › Virginia › Money transfer, virtual currency, or money service
Who in Virginia is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Virginia consumers filed 985 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 30 Sep 2026, down 51% on the 2,019 of the 12 months before. That is 11.1 per 100,000 residents, close to the national 11.1.
The category makes up 0.8% of the state's complaints, against 0.5% nationally. 14.7% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 98.7% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Virginia, with their size
Ordered by complaints from Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from VA, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 301 | 30.6% | no public measure |
| Paypal Holdings, Inc | 220 | 22.3% | no public measure |
| Chime Financial Inc | 54 | 5.5% | no public measure |
| WELLS FARGO & COMPANY | 47 | 4.8% | $1.92tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 34 | 3.5% | $2.65tn assets |
| NAVY FEDERAL CREDIT UNION | 27 | 2.7% | $204bn assets |
| Early Warning Services, LLC | 26 | 2.6% | no public measure |
| TRUIST FINANCIAL CORPORATION | 25 | 2.5% | $548bn assets |
| JPMORGAN CHASE & CO. | 20 | 2% | $4.09tn assets |
| ROBINHOOD MARKETS INC. | 17 | 1.7% | no public measure |
| Remitly, Inc. | 15 | 1.5% | no public measure |
| WESTERN UNION COMPANY, THE | 13 | 1.3% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 12 | 1.2% | $662bn assets |
| Coinbase, Inc. | 12 | 1.2% | no public measure |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 11 | 1.1% | $106bn assets |
| SOFI TECHNOLOGIES, INC. | 11 | 1.1% | $57bn assets |
| Payward Ventures Inc. dba Kraken | 7 | 0.7% | no public measure |
| TClub Inc | 7 | 0.7% | no public measure |
| CITIBANK, N.A. | 6 | 0.6% | $1.98tn assets |
| PNC Bank N.A. | 6 | 0.6% | $610bn assets |
| All other companies, including those not listed by name | 114 | 11.6% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 295 | 29.9% |
| Unauthorized transactions or other transaction problem | 210 | 21.3% |
| Other transaction problem | 168 | 17.1% |
| Trouble accessing funds in your mobile or digital wallet | 87 | 8.8% |
| Money was not available when promised | 62 | 6.3% |
| Managing, opening, or closing your mobile wallet account | 52 | 5.3% |
| Confusing or missing disclosures | 32 | 3.2% |
| Other service problem | 14 | 1.4% |
| Problem with customer service | 14 | 1.4% |
| Unexpected or other fees | 14 | 1.4% |
| Other CFPB issue categories | 37 | 3.8% |
How companies responded
- Closed with explanation815 · 82.7%
- Closed with monetary relief85 · 8.6%
- Closed with non-monetary relief56 · 5.7%
- In progress28 · 2.8%
- All other categories1 · 0.1%
| Measure | Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 11.1 | 11.1 |
| Closed with monetary or non-monetary relief | 14.7% | 13.8% |
| Responses marked timely | 98.7% | 98% |
Trend
Other products in Virginia
Credit reporting or other personal consumer reports · 102,817Debt collection · 6,319Credit card · 2,719Checking or savings account · 2,113Mortgage · 981Vehicle loan or lease · 649Student loan · 577Payday loan, title loan, personal loan, or advance loan · 486
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Virginia?
985 in the 12 months to 30 Sep 2026, 2,019 in the 12 months before and 5,024 since 2011.
Is that high for the population?
11.1 per 100,000 residents in Virginia against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (29.9%), “Unauthorized transactions or other transaction problem” (21.3%), “Other transaction problem” (17.1%), “Trouble accessing funds in your mobile or digital wallet” (8.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.