States › Virginia › Payday loan, title loan, personal loan, or advance loan
Who in Virginia is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Virginia consumers filed 486 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 30 Sep 2026, up 55% on the 314 of the 12 months before. That is 5.50 per 100,000 residents, close to the national 5.20.
The category makes up 0.4% of the state's complaints, against 0.3% nationally. 6% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 96.5% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Virginia, with their size
Ordered by complaints from Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from VA, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 46 | 9.5% | no public measure |
| Paramount GR Holdings, LLC | 29 | 6% | no public measure |
| ENOVA INTERNATIONAL, INC. | 23 | 4.7% | no public measure |
| OneMain Finance Corporation | 20 | 4.1% | no public measure |
| Opportunity Financial, LLC | 20 | 4.1% | no public measure |
| UPGRADE, INC. | 14 | 2.9% | no public measure |
| Lendmark Financial Services | 13 | 2.7% | no public measure |
| Klarna AB | 11 | 2.3% | no public measure |
| Possible Financial Inc | 10 | 2.1% | no public measure |
| NAVY FEDERAL CREDIT UNION | 10 | 2.1% | $204bn assets |
| ACIMA CREDIT, LLC | 10 | 2.1% | no public measure |
| Dave Operating, LLC | 9 | 1.9% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 9 | 1.9% | $299bn assets |
| Block, Inc. | 8 | 1.6% | no public measure |
| Solar Mosaic LLC | 8 | 1.6% | no public measure |
| CCF Intermediate Holdings LLC | 8 | 1.6% | no public measure |
| MARINER FINANCE, LLC | 8 | 1.6% | no public measure |
| WHEELS FINANCIAL GROUP, LLC. | 8 | 1.6% | no public measure |
| Sezzle Inc. | 7 | 1.4% | no public measure |
| SOFI TECHNOLOGIES, INC. | 7 | 1.4% | $57bn assets |
| All other companies, including those not listed by name | 208 | 42.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 3 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 108 | 22.2% |
| Problem when making payments | 90 | 18.5% |
| Getting the loan | 56 | 11.5% |
| Struggling to pay your loan | 45 | 9.3% |
| Problem with additional add-on products or services | 38 | 7.8% |
| Problem with the payoff process at the end of the loan | 31 | 6.4% |
| Incorrect information on your report | 29 | 6% |
| Can't stop withdrawals from your bank account | 11 | 2.3% |
| Problem with a company's investigation into an existing problem | 11 | 2.3% |
| Getting a line of credit | 10 | 2.1% |
| Other CFPB issue categories | 57 | 11.7% |
How companies responded
- Closed with explanation435 · 89.5%
- In progress17 · 3.5%
- Closed with monetary relief14 · 2.9%
- Closed with non-monetary relief14 · 2.9%
- All other categories6 · 1.2%
| Measure | Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 5.50 | 5.20 |
| Closed with monetary or non-monetary relief | 6% | 5.6% |
| Responses marked timely | 96.5% | 94.5% |
Trend
Other products in Virginia
Credit reporting or other personal consumer reports · 102,817Debt collection · 6,319Credit card · 2,719Checking or savings account · 2,113Money transfer, virtual currency, or money service · 985Mortgage · 981Vehicle loan or lease · 649Student loan · 577
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Virginia?
486 in the 12 months to 30 Sep 2026, 314 in the 12 months before and 1,080 since 2011.
Is that high for the population?
5.50 per 100,000 residents in Virginia against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (22.2%), “Problem when making payments” (18.5%), “Getting the loan” (11.5%), “Struggling to pay your loan” (9.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.