States › New Hampshire › Debt collection
Who in New Hampshire is complaining aboutDebt collection?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
New Hampshire consumers filed 400 complaints under “Debt collection” in the 12 months to 1 Oct 2026, up 53% on the 261 of the 12 months before. That is 28.3 per 100,000 residents, below the national 92.8.
The category makes up 7.4% of the state's complaints, against 4.6% nationally. 22% of closed complaints ended with monetary or non-monetary relief (22.7% nationally) and 96% of responses were timely.
Companies with the most Debt collection complaints from New Hampshire, with their size
Ordered by complaints from New Hampshire consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NH, 12 months | Share | Company size |
|---|---|---|---|
| Resurgent Capital Services L.P. | 23 | 5.8% | no public measure |
| Portfolio Recovery Associates, LLC | 21 | 5.3% | no public measure |
| SYNCHRONY FINANCIAL | 18 | 4.5% | $115bn assets |
| CL Holdings LLC | 18 | 4.5% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 16 | 4% | no public measure |
| Experian Information Solutions Inc. | 15 | 3.8% | no public measure |
| EQUIFAX, INC. | 12 | 3% | no public measure |
| ENCORE CAPITAL GROUP INC. | 11 | 2.8% | no public measure |
| AMERICAN EXPRESS COMPANY | 8 | 2% | $214bn assets |
| Kriya Capital, LLC | 7 | 1.8% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 7 | 1.8% | $2.65tn assets |
| CITIBANK, N.A. | 7 | 1.8% | $1.98tn assets |
| Harris & Harris, Ltd. | 6 | 1.5% | no public measure |
| Spring Oaks Capital, LLC | 6 | 1.5% | no public measure |
| CCS Financial Services, Inc. | 6 | 1.5% | no public measure |
| CAINE & WEINER COMPANY, INC. | 6 | 1.5% | no public measure |
| Radius Global Solutions LLC | 5 | 1.3% | no public measure |
| First Financial Resources, Inc. | 5 | 1.3% | no public measure |
| TrueAccord Corp. | 5 | 1.3% | no public measure |
| WELLS FARGO & COMPANY | 5 | 1.3% | $1.92tn assets |
| All other companies, including those not listed by name | 193 | 48.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 120 | 30% |
| Took or threatened to take negative or legal action | 113 | 28.2% |
| Written notification about debt | 70 | 17.5% |
| False statements or representation | 53 | 13.3% |
| Communication tactics | 21 | 5.3% |
| Electronic communications | 12 | 3% |
| Threatened to contact someone or share information improperly | 11 | 2.8% |
How companies responded
- Closed with explanation297 · 74.3%
- Closed with non-monetary relief86 · 21.5%
- Untimely response12 · 3%
- In progress4 · 1%
- All other categories1 · 0.3%
| Measure | New Hampshire, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 28.3 | 92.8 |
| Closed with monetary or non-monetary relief | 22% | 22.7% |
| Responses marked timely | 96% | 96.5% |
Trend
Other products in New Hampshire
Credit reporting or other personal consumer reports · 4,008Credit card · 348Checking or savings account · 203Mortgage · 113Money transfer, virtual currency, or money service · 96Student loan · 65Vehicle loan or lease · 63
Questions and answers
How many Debt collection complaints come from New Hampshire?
400 in the 12 months to 1 Oct 2026, 261 in the 12 months before and 1,925 since 2011.
Is that high for the population?
28.3 per 100,000 residents in New Hampshire against 92.8 nationally.
Which issues come up most?
“Attempts to collect debt not owed” (30%), “Took or threatened to take negative or legal action” (28.2%), “Written notification about debt” (17.5%), “False statements or representation” (13.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.