Who in New Hampshire is complaining about “Mortgage”?
- State
- New Hampshire
- CFPB product category
- “Mortgage”
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
the complaint process does not verify the allegations in each consumer’s complaint narrative, nor can it, as a practical matter.
The CFPB complaint process does not verify the allegations in each consumer’s complaint narrative. This site shows no complaint narrative. A complaint is a consumer’s account of a problem. It is not a finding against the company.
Consumers in New Hampshire sent the CFPB 113 complaints with the product Mortgage
in the 12 months to 2 Oct 2026. They sent 89 complaints in the 12 months to 2 Oct 2025. That is 8.00 complaints for each 100,000 residents. The figure for the United States is 9.30 for each 100,000 residents.
The product is 2.1% of the complaints from the state. The share in the United States is 0.5%. Of the closed complaints from the state, 5.5% are Closed with monetary relief
or Closed with non-monetary relief
. The share in the United States is 4.7%. The field Timely response?
is Yes
for 97.3% of the responses.
Which companies do the complaints name?
The table lists every company that has 5 or more complaints in this category from New Hampshire in the 12 months to 2 Oct 2026: 5 companies. The rows are in the order of the names. The last row holds the complaints of the other companies.
| Company (the CFPB name) | Complaints from NH, 12 months | Share | Company size |
|---|---|---|---|
| CARRINGTON MORTGAGE SERVICES, LLC | 6 | 5.3% | 52,599 HMDA records |
| Freedom Mortgage Company | 7 | 6.2% | 221,348 HMDA records |
| Ocwen Financial Corporation | 8 | 7.1% | no public measure |
| Rocket Mortgage, LLC | 18 | 15.9% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 5 | 4.4% | no public measure |
| All other companies, and companies that this site does not name | 69 | 61.1% |
CFPB: When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
3 of the 5 companies in this table have a public size measure. A company with “No public measure” could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. That does not mean that the company is small.
The size is the figure for the whole company.
What are the complaints about?
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 48 | 42.5% |
| Struggling to pay mortgage | 38 | 33.6% |
| Applying for a mortgage or refinancing an existing mortgage | 12 | 10.6% |
| Closing on a mortgage | 8 | 7.1% |
| Problem with a company's investigation into an existing problem | 4 | 3.5% |
| Incorrect information on your report | 2 | 1.8% |
| Improper use of your report | 1 | 0.9% |
How did the companies respond?
| Company response to consumer (CFPB category) | Complaints | Share |
|---|---|---|
| Closed with explanation | 103 | 91.2% |
| Closed with non-monetary relief | 4 | 3.5% |
| In progress | 4 | 3.5% |
| Closed with monetary relief | 2 | 1.8% |
| Measure | New Hampshire | United States |
|---|---|---|
| Complaints for each 100,000 residents, 12 months | 8.00 | 9.30 |
| Timely response: Yes | 97.3% | 96.9% |
| Closed with monetary relief or with non-monetary relief | 5.5% | 4.7% |
How many complaints did the CFPB receive in each month?
Mortgagefrom New Hampshire that the CFPB received in each of the last 24 months
Closed monthOpen monthA month is closed 15 days after its last day. The count of an open month can still increase. The last closed month is August 2026.
The counts as a table
| Month | Complaints | Month status |
|---|---|---|
| October 2026 | 0 | open |
| September 2026 | 4 | open |
| August 2026 | 12 | closed |
| July 2026 | 7 | closed |
| June 2026 | 13 | closed |
| May 2026 | 10 | closed |
| April 2026 | 12 | closed |
| March 2026 | 5 | closed |
| February 2026 | 14 | closed |
| January 2026 | 13 | closed |
| December 2025 | 8 | closed |
| November 2025 | 9 | closed |
| October 2025 | 7 | closed |
| September 2025 | 12 | closed |
| August 2025 | 11 | closed |
| July 2025 | 7 | closed |
| June 2025 | 7 | closed |
| May 2025 | 6 | closed |
| April 2025 | 8 | closed |
| March 2025 | 7 | closed |
| February 2025 | 9 | closed |
| January 2025 | 7 | closed |
| December 2024 | 3 | closed |
| November 2024 | 2 | closed |
Which other products have a page for New Hampshire?
Where are the official pages of the CFPB?
- Submit a complaintThe form for a complaint about a financial product or service.
- Search the Consumer Complaint DatabaseThe CFPB search of the complaints, by company, product and issue.
Each link goes to consumerfinance.gov and opens in a new tab. Links checked on .
How do you cite this page?
Who Is Complaining. “Who in New Hampshire is complaining about “Mortgage”?”. Source: Consumer Financial Protection Bureau, Consumer Complaint Database, complaints received through 2 Oct 2026. https://whoiscomplaining.com/state/new-hampshire/mortgage/
The address of this page does not change.
Where do the figures come from?
- Source
- Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file. Search the CFPB database
- File read on
- Complaints received through
- Fields used
- Company, product, sub-product, issue, state, dates, company response, timely response. This site does not read, keep or show the text of a complaint.
- Open months
- The CFPB publishes a complaint when the company responds, or after 15 days. Thus the newest two to three weeks are not complete.
- Size files
- FDIC BankFind (30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025).
More questions
- How many complaints with the product
Mortgage
come from New Hampshire? - The database holds 2,370 complaints from New Hampshire with this product since 2011. 23 complaints arrived in the 90 days to 2 Oct 2026.
- Which issues did consumers select in the 12 months to 2 Oct 2026?
- Consumers selected the issue
Trouble during payment process
for 42.5% of the complaints. Consumers selected the issueStruggling to pay mortgage
for 33.6% of the complaints. Consumers selected the issueApplying for a mortgage or refinancing an existing mortgage
for 10.6% of the complaints. - How many companies are in the company table?
- 5 companies have 5 or more complaints in the 12 months to 2 Oct 2026. The rows are in the order of the names.
- Does the CFPB verify complaints?
- The CFPB complaint process does not verify the allegations in each consumer’s complaint narrative.