States › Louisiana › Credit reporting or other personal consumer reports
Who in Louisiana is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Louisiana consumers filed 164,787 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 30 Sep 2026, up 66% on the 99,187 of the 12 months before. That is 3,568 per 100,000 residents, above the national 1,844.
The category makes up 93.2% of the state's complaints, against 90.8% nationally. 34% of closed complaints ended with monetary or non-monetary relief (32.9% nationally) and 99.9% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from Louisiana, with their size
Ordered by complaints from Louisiana consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from LA, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 61,257 | 37.2% | no public measure |
| EQUIFAX, INC. | 52,440 | 31.8% | no public measure |
| Experian Information Solutions Inc. | 46,581 | 28.3% | no public measure |
| CBC Companies, Inc. | 538 | 0.3% | no public measure |
| LEXISNEXIS | 534 | 0.3% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 249 | 0.2% | $662bn assets |
| Resurgent Capital Services L.P. | 124 | 0.1% | no public measure |
| CL Holdings LLC | 115 | 0.1% | no public measure |
| Portfolio Recovery Associates, LLC | 85 | 0.1% | no public measure |
| ENCORE CAPITAL GROUP INC. | 80 | <0.1% | no public measure |
| Fidelity National Information Services, Inc. (FNIS) | 79 | <0.1% | no public measure |
| JPMORGAN CHASE & CO. | 68 | <0.1% | $4.09tn assets |
| NAVY FEDERAL CREDIT UNION | 67 | <0.1% | $204bn assets |
| Nelnet, Inc. | 64 | <0.1% | no public measure |
| CITIBANK, N.A. | 60 | <0.1% | $1.98tn assets |
| Early Warning Services, LLC | 60 | <0.1% | no public measure |
| Self Financial Inc. | 58 | <0.1% | no public measure |
| SANTANDER HOLDINGS USA, INC. | 54 | <0.1% | $104bn assets |
| Kriya Capital, LLC | 53 | <0.1% | no public measure |
| Affirm Holdings, Inc | 53 | <0.1% | no public measure |
| All other companies, including those not listed by name | 2,168 | 1.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 100,216 | 60.8% |
| Improper use of your report | 33,921 | 20.6% |
| Problem with a company's investigation into an existing problem | 29,436 | 17.9% |
| Credit monitoring or identity theft protection services | 488 | 0.3% |
| Unable to get your credit report or credit score | 449 | 0.3% |
| Problem with fraud alerts or security freezes | 176 | 0.1% |
| Problem with a company's investigation into an existing issue | 94 | 0.1% |
| Identity theft protection or other monitoring services | 7 | <0.1% |
How companies responded
- Closed with explanation98,136 · 59.6%
- Closed with non-monetary relief50,493 · 30.6%
- In progress16,073 · 9.8%
- Untimely response81 · <0.1%
- All other categories4 · <0.1%
| Measure | Louisiana, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 3,568 | 1,844 |
| Closed with monetary or non-monetary relief | 34% | 32.9% |
| Responses marked timely | 99.9% | 99.9% |
Trend
Other products in Louisiana
Debt collection · 8,170Checking or savings account · 922Credit card · 828Money transfer, virtual currency, or money service · 466Mortgage · 458Vehicle loan or lease · 425Payday loan, title loan, personal loan, or advance loan · 326Student loan · 313
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from Louisiana?
164,787 in the 12 months to 30 Sep 2026, 99,187 in the 12 months before and 306,733 since 2011.
Is that high for the population?
3,568 per 100,000 residents in Louisiana against 1,844 nationally.
Which issues come up most?
“Incorrect information on your report” (60.8%), “Improper use of your report” (20.6%), “Problem with a company's investigation into an existing problem” (17.9%), “Credit monitoring or identity theft protection services” (0.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.