Who in Louisiana is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Louisiana consumers filed 458 complaints under “Mortgage” in the 12 months to 30 Sep 2026, up 13% on the 405 of the 12 months before. That is 9.90 per 100,000 residents, close to the national 9.30.
The category makes up 0.3% of the state's complaints, against 0.5% nationally. 3.5% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97.2% of responses were timely.
Companies with the most Mortgage complaints from Louisiana, with their size
Ordered by complaints from Louisiana consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from LA, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 51 | 11.1% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 50 | 10.9% | no public measure |
| CARRINGTON MORTGAGE SERVICES, LLC | 36 | 7.9% | 52,599 HMDA records |
| PENNYMAC LOAN SERVICES, LLC. | 25 | 5.5% | 490,614 HMDA records |
| Freedom Mortgage Company | 21 | 4.6% | 221,348 HMDA records |
| Selene Holdings LLC | 17 | 3.7% | no public measure |
| LoanCare, LLC | 15 | 3.3% | no public measure |
| Mr. Cooper Group Inc. | 15 | 3.3% | no public measure |
| SELECT PORTFOLIO SERVICING, INC. | 15 | 3.3% | no public measure |
| WELLS FARGO & COMPANY | 15 | 3.3% | $1.92tn assets |
| Valon Technologies, Inc. | 14 | 3.1% | no public measure |
| Ocwen Financial Corporation | 13 | 2.8% | no public measure |
| JPMORGAN CHASE & CO. | 12 | 2.6% | $4.09tn assets |
| M&T BANK CORPORATION | 11 | 2.4% | $220bn assets |
| AmeriHome Mortgage Company, LLC | 10 | 2.2% | 170,511 HMDA records |
| PLANET HOME LENDING, LLC | 9 | 2% | 95,628 HMDA records |
| STANDARD MORTGAGE CORPORATION | 8 | 1.7% | 1,475 HMDA records |
| 21ST MORTGAGE CORP. | 7 | 1.5% | 159,172 HMDA records |
| United Shore Financial Services, LLC | 7 | 1.5% | no public measure |
| LAKEVIEW LOAN SERVICING, LLC | 6 | 1.3% | no public measure |
| All other companies, including those not listed by name | 101 | 22.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation410 · 89.5%
- In progress25 · 5.5%
- Closed with non-monetary relief10 · 2.2%
- Untimely response8 · 1.7%
- All other categories5 · 1.1%
| Measure | Louisiana, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.90 | 9.30 |
| Closed with monetary or non-monetary relief | 3.5% | 4.7% |
| Responses marked timely | 97.2% | 96.9% |
Trend
Other products in Louisiana
Credit reporting or other personal consumer reports · 164,787Debt collection · 8,170Checking or savings account · 922Credit card · 828Money transfer, virtual currency, or money service · 466Vehicle loan or lease · 425Payday loan, title loan, personal loan, or advance loan · 326Student loan · 313
Questions and answers
How many Mortgage complaints come from Louisiana?
458 in the 12 months to 30 Sep 2026, 405 in the 12 months before and 4,894 since 2011.
Is that high for the population?
9.90 per 100,000 residents in Louisiana against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (46.1%), “Struggling to pay mortgage” (35.4%), “Applying for a mortgage or refinancing an existing mortgage” (6.8%), “Closing on a mortgage” (5.2%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.