States › Louisiana › Payday loan, title loan, personal loan, or advance loan
Who in Louisiana is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Louisiana consumers filed 327 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 1 Oct 2026, up 28% on the 256 of the 12 months before. That is 7.10 per 100,000 residents, above the national 5.20.
The category makes up 0.2% of the state's complaints, against 0.3% nationally. 6.3% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 96.9% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Louisiana, with their size
Ordered by complaints from Louisiana consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from LA, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 27 | 8.3% | no public measure |
| Tower Loan of Mississippi, Inc. | 23 | 7% | no public measure |
| OneMain Finance Corporation | 19 | 5.8% | no public measure |
| ENOVA INTERNATIONAL, INC. | 15 | 4.6% | no public measure |
| Block, Inc. | 11 | 3.4% | no public measure |
| SOP Pioneer Partners LP | 8 | 2.4% | no public measure |
| NAVY FEDERAL CREDIT UNION | 7 | 2.1% | $204bn assets |
| Upstart Holdings, Inc. | 6 | 1.8% | no public measure |
| Marlette Funding, LLC | 6 | 1.8% | no public measure |
| CashRepublic Holdings, Inc. | 6 | 1.8% | no public measure |
| SOFI TECHNOLOGIES, INC. | 6 | 1.8% | $57bn assets |
| Paramount GR Holdings, LLC | 6 | 1.8% | no public measure |
| All other companies, including those not listed by name | 187 | 57.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 12 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 111 | 33.9% |
| Struggling to pay your loan | 50 | 15.3% |
| Problem when making payments | 48 | 14.7% |
| Incorrect information on your report | 22 | 6.7% |
| Getting the loan | 21 | 6.4% |
| Problem with the payoff process at the end of the loan | 15 | 4.6% |
| Problem with additional add-on products or services | 13 | 4% |
| Can't stop withdrawals from your bank account | 9 | 2.8% |
| Loan payment wasn't credited to your account | 5 | 1.5% |
| Problem with a company's investigation into an existing problem | 4 | 1.2% |
| Other CFPB issue categories | 29 | 8.9% |
How companies responded
- Closed with explanation294 · 89.9%
- Closed with monetary relief14 · 4.3%
- In progress10 · 3.1%
- Closed with non-monetary relief6 · 1.8%
- All other categories3 · 0.9%
| Measure | Louisiana, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.10 | 5.20 |
| Closed with monetary or non-monetary relief | 6.3% | 5.6% |
| Responses marked timely | 96.9% | 94.6% |
Trend
Other products in Louisiana
Credit reporting or other personal consumer reports · 165,053Debt collection · 8,186Checking or savings account · 923Credit card · 828Money transfer, virtual currency, or money service · 465Mortgage · 456Vehicle loan or lease · 425Student loan · 313
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Louisiana?
327 in the 12 months to 1 Oct 2026, 256 in the 12 months before and 803 since 2011.
Is that high for the population?
7.10 per 100,000 residents in Louisiana against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (33.9%), “Struggling to pay your loan” (15.3%), “Problem when making payments” (14.7%), “Incorrect information on your report” (6.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.